Job Description:

The Assistant Director of Financial Aid Advising meets with prospective and current students through in-person and virtual appointments and corresponds by phone and email. The incumbent is part of the Client Services team supporting outreach to students and mass communications. This position serves as a back-up to our Administrative Services Associate in lobby coverage and monitors in-person traffic. This position monitors phone volume and plans for staff coverage, as needed, in addition to regularly answering calls. They are responsible for planning on-call and phone coverage schedules, as well as determining, daily, additional coverage support based on staffing. The position processes various financial aid reports and makes PeopleSoft updates accordingly.

Provides direct advising to prospective and current students and families by appointment, walk-in, phone, and email. Advising includes details regarding types and terms of financial aid, affordability and costs, loan repayment, Satisfactory Academic Progress, and financial literacy. Resolves federal financial aid overawards, manages aid revisions, and tracks eligibility for various types of aid.

Manages phone, on-call, and client services scheduling and coverage. This includes preparation of schedules each semester, as well as daily assessment of changes in coverage. Monitors phone and in-person volume and adjusts coverage as needed. Monitors financial aid email inbox to assure timely and accurate responses.

Provides in-person advising to students and families during high volume times. Serves as backup for Administrative Services Associate during lunch and break times.

Process quality control reports for awarding and disbursement and makes updates in PeopleSoft, as needed.

Minimum Qualifications:

The successful candidate will have a minimum of a bachelor’s degree in any field conferred by start date and at least 3 years of related work experience. Types of relatable experience may include banking, education, accounting, and other fields that are customer service or program management.

An equivalent combination of education and experience will also be considered.

Preferred Qualifications:

Master’s degree

Planning Unit: Vice President Enrollment Management

Department: Student Financial Aid

Applicants may contact this person if they have questions about this position: Hannah Mathson, mathson@ohio.edu

Employment Type: full-time regular

Advertised Salary:

The hiring range for pay grade 15 is $43,888-$45,837. Salary is commensurate with education and experience, while also considering internal equity. Please find the full pay structure at the following link. https://www.ohio.edu/hr/compensation-pay/pay-structures/classified-and-administrative-pay-structure

Employees enjoy a generous benefits package such as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company contribution, a 12-week parental leave program, adoption reimbursement, transgender care, flextime and flexplace policies, counseling and mental health care, access to professional development programs and more. Additional information is available at https://www.ohio.edu/hr/benefits.