Job Information
IHG Associate Manager, Loyalty Program Delivery in Atlanta, Georgia
The Associate Manager, Loyalty Program Delivery will be responsible for supporting delivery & adoption of our core global loyalty program, IHG One Rewards, as well as IHG Business Rewards as needed, with a focus on driving commercial performance for both. Key Accountabilities
Supporting core loyalty program delivery
Creating IHG Loyalty Program Fundamentals research
Work with key stakeholders across Loyalty & Partnerships, but especially with Loyalty Program Management and Guest Experience Shared Services, to support the updating of loyalty/program benefits
Support end to end program changes as required
Aid in ongoing performance review, including competitive research
Working with ops team to make program easier to use
Working with our loyalty hotel delivery team to make program easier to understand and use
Managing vendor/Procurement relationships
Support creation of regular regional communication process
Supporting Business Rewards / B2B across the following areas:
Support end to end changes to improve existing program as required
Partner with Program Governance, Commercial, Regional and Guest Experience Shared Services teams to drive hotel adoption of IHG Business Rewards
Provide support on IHG Business Rewards marketing campaigns by collaborating closely with Marketing Shared Services, Commercial, Sales, and Channel teams
Support creation of training materials for IHG Business Rewards and educating Global Sales team on IHG loyalty programs
Key Skills & Experiences
Education
- Bachelor’s or master’s degree level in Hospitality, Communications, Data/Insight management, project management or an equivalent combination of education and work-related experience.
Experience
- 2-4+ years progressive experience with demonstrated commercial success in consulting, professional services or loyalty program management, preferably in travel or hospitality
Technical Skills and Knowledge
Analytical – ability to review data and make recommendations
Adaptability – able to shift gears between projects & priorities as needed
Communication - Clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. Ability to communicate supportive program details (presentation, analysis) and to present a persuasive proposition or to effectively negotiate a position.
Collaboration - Demonstrated ability to collaborate with and lead (directionally) cross-functional/regional/owner engagement
The salary range for this role is $46,226 to $71,500. This is the lowest to highest pay scale; we , in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
**This job is also eligible for bonus pay.
At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.
You can apply for this role through the link below (or through an internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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