The AV Event Solutions Manager will be the main liaison between the seller, customer, internal divisions (ES/ESS), and operations staff responsible for solution development, deliverables, and transition of AV events or other events as assigned by the supervisor.

Essential Job Duties

• Engage in client discovery calls with assigned sellers to identify objectives and client solutions

• Maintain regular contact with the client throughout the selling and planning phases of the project

• Manage client deliverables during project discovery and planning

• Oversee the consultation and preparation of CAD floor plans / technical drawings to meet customer milestones (in collaboration with assigned Project Manager)

• Communicate and coordinate with facilities (in collaboration with assigned Sales and Production Manager) to effectively communicate with facility CSM and coordinate room access

• Establish and communicate deadlines that are acceptable both to the customer and to Shepard AV via the Critical Path

• Coordinate and lead integrated pre-event meetings and internal SAV pre-event meetings with operations/sales as needed

• Orchestrate show planning to ensure all details of the show are communicated with operations prior to the move-in of an event

• Coordinate and conduct pre-event tie-down (with customer and/or operations team)

• Request structural projects/stage sets using established portals (OLP)

• Respond to all communications in a timely manner

• Champion a sense of urgency with all internal and external stakeholders

• All other duties as assigned

Requirements

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork

• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company

• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program

• Proven experience as an Account Executive, Sales Representative, or similar role within the AV industry

• Strong written and verbal communication as well as organizational skills

• Excellent responsiveness and ability to balance multiple accounts

• Ability to meet deadlines within a fast-paced environment

• Proficient in Microsoft Office Suite

• Bachelor’s Degree in a related field; equivalent experience may be exchanged for formal education

Shepard AV is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit.