Description

Job Summary:

Delivers the agencies core training and learning programs. Administers learning needs assessments in support of the agency’s goals and objectives. Transitions instructor-led materials, when appropriate to different formats including online modules, and webinars. Serves as a consultant to management and staff regarding training and learning needs. Assists with the identification, design, and coordination of instructional materials and methodologies for the facilitation of training for Goodwill team members.

Essential Functions:

• Organizes and facilitates training sessions to instruct employees on various topics that result in increased productivity including but not limited to new hire orientation, in-person training and virtual learning

• Creates e-learning modules, multimedia content, and interactive learning experiences

• Conducts needs assessments to understand learner requirements

• Develop and design learning resources, training materials, learning activities, and course content. Use instructional technology tools to design interactive learning content

• Distribute training materials, training presentations, and/or training assessments required for all training sessions

• Maintains training records, course data and other required information

• Inform team members about training options and provide available resources designed to enhance skill set and knowledge across the organization

• Assist team members with career development plans including but not limited to career pathways, personal development plans, etc.

• Spend majority of time training and developing team members to ensure best practices and training programs are executed and surveyed

• Serve as a collaborative partner across all departments to ensure a positive training experience

• Monitors and reports on the effectiveness of training programs to ensure a continuous improvement in training programs and delivery methods

• Addresses training inquiries with internal customers and department leaders

• Performs additional duties as assigned

Job Requirements and Qualifications:

• Bachelor’s Degree in Human Resources, Business, or related discipline required

• Three or more (3+) years’ experience in facilitating instructor-led training with a solid understanding of adult learning principles, social collaborative learning and innovative models of knowledge transmission

• Strong oral, written communication, presentation and interpersonal skills

• Extensive knowledge of Microsoft Office products

• Self-directed with strong organizational skills and attention to detail

• Ability to communication effectively at all levels in the organization

• Must have excellent oral and written communication and presentation skills;

• Bilingual a plus

Working Environment Conditions/Requirements:

• Ability to push, pull and lift up to 25 lbs. with or without accommodations to transport training materials

• Must be able to facilitate training in a standing or seated position through the course of the work day

• Must travel to all designated Goodwill locations for training coordination and facilitation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)