Job Information
Omnicell Digital Experience Specialist in Atlanta, Georgia
Job Title
EnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist’s role is a critical part of our Customer Experience (CX) team.
They are responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well. The role of a digital experience specialist is to:
Improve customer utilization, driving customer satisfaction
Build customer loyalty and growth
The Digital Experience Specialist will report to the Digital Experience Manager, who reports to the VP, Customer Success.
Responsibilities
The Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale.
The Digital Experience Specialist role includes the following responsibilities:
Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation efforts
Evaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvements
Assessing customer feedback, data, and analytics as insights to improve the overall digital experience
Creating an ecommerce strategy and other digital sales strategies
Working closely with the digital marketing team to ensure alignment on key messages, goals, and overall experience
Evaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19)
Analyzing customer behavior on current products
Managing and assessing the customer life cycle and the digital experience life cycle
Monitoring customer interactions for insights and data
Managing customer relationships and working with the customer success managers and sales
Required Knowledge and Skills
Relationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employees
Performance analysis skills to interpret analytics and data
Basic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheets
Metrics-driven and experience implementing and tracking KPIs
Basic Qualifications
BA or BS in Communications, Public Relations, Journalism, Business or Marketing field
1 year working in customer engagement
Track record of performance
Preferred Knowledge and Skills
- Prior experience in a marketing or customer management function
Work Conditions
Travel up to 25% of time
Working out of a home-based office
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
As Passionate Transformers , we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3225
Job Category: Sales
Posting Date: 09/11/2024, 5:27 PM
Job Schedule: Full time
Locations: Fort Worth, TX, United States
Atlanta, GA, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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