The  Technology for Social Impact Team   (TSI) is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities. 

The Digital Specialist team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud.  Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage.  Powered by the latest innovations in Microsoft Dynamics 365, we help customers find business value in Microsoft solutions, collaborate across our global teams and acquire and retain new business for Microsoft.

As a Digital Solution Area Specialist, you will be working with our most important Nonprofit customers. The specialist is a seller who requires a solid understanding of Business Applications inclusive of CRM and ERP Enterprise Software Solutions. You will lead a virtual team of technical, partner resources and ISV’s to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your assigned accounts. You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer First Mindset - Engage with and enable our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms.

• Be the key trusted advisor and influencer in shaping customer decisions to buy and adopt Microsoft Dynamics 365 and Power Platform solutions by winning the customers’ technical decision for consumption projects and usage scenarios through tailored messaging, business/technical discussions, and aligning the appropriate solutions partners, programs and resources to guide them in the decision-making process.

• Identify key business and IT decision makers, engage them to understand their business challenges and identify the best business applications solutions to drive value

• Effectively turn prospects and qualified digital leads into opportunities and revenue pipeline, and engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies, with this role particularly focused on the specific solution area you are driving.

• Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities and drive change based on insights. 

• Work in a fast-paced, collaborative, and dynamic teaming environment with field specialists, technical resources, and partner teams to effectively manage customer opportunities, deliver connected customer experiences, achieve customer outcomes with Microsoft's leading cloud technologies, and accelerate value across the customer lifecycle. 

• Discover and envision industry-based solutions with business value insights working with a team of technical experts and partner resources to quantify and qualify end-to-end connected solution use cases

• Maintain a positive approach to problem-solving, learning, and development in a rapidly growing business with evolving market conditions and customer needs.

• Take full ownership of customer opportunities to close leveraging all resources and partner to meet annual targets.

Qualifications

Required/Minimum Qualifications

• 6+ years of technology-related sales or account management experience

• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

• Experience selling Customer Relationship Management (CRM)/ Enterprise Resource Planning (ERP) or similar software-as-a-service, cloud-based business applications and exceeding Sales targets.

Additional or Preferred Qualifications

• 8+ years of technology-related sales or account management experience

• OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience

• OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience

• 3+ years of solution sales or consulting services sales experience.

• Thoroughunderstanding of Nonprofit customer needs related to constituent management, fundraising, awards, program delivery, and impact tracking.

• Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.

Digital Solution Area Specialists IC4 - The typical base pay range for this role across the U.S. is USD $36.44 - $79.62 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $60.96 - $86.11 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Single reqs: Microsoft will accept applications for the role until October 1, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .