Responsibilities: Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment. prefer candidate with phone experience.

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule -Accurately documents solutions related to complex issues -Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers -Ability to use a ladder

Qualifications: Communication Skills Teamwork Problem Solving If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email t?accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120.

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