Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our corporate operational key account management team is looking for a new Global Operational Key Account Manager.

Your Role

The Global Operational Key Account Manager is responsible for building and maintaining strong relationships with customers in North America and internationally. This role involves regular communication to understand customer needs, establish trust, and act as the primary escalation point for resolving any operational issues. Your role ensures seamless coordination across multiple regions and supports the alignment of customer expectations with Kuehne+Nagel's global operational capabilities.

Your Responsibilities

• Clarify, negotiate, and formalize operational requirements with customers, ensuring alignment between customer expectations and Kuehne+Nagel's (KN) operational capabilities.

• Increase customer satisfaction and loyalty by designing and implementing customer-specific solutions, acting as a point of contact for all non-day-to-day operational requests.

• Identify and execute cost improvement opportunities by leveraging existing operational capabilities and customer relationships, collaborating with both Kuehne+Nagel (KN) and customer resources.

• Serve as a subject matter expert on Kuehne+Nagel (KN) service offerings to facilitate new business, while proactively addressing operational issues and corrective actions with both customers and KN teams.

• Oversee and manage the implementation of new business, joint projects, and customer-driven ad hoc initiatives, ensuring operational and administrative compliance.

• Maintain customer rate cards, manage the setup of customer information in Kuehne+Nagel (KN) systems, and ensure the integration of automated alerts and Electronic Data Interchange (EDI) solutions as required.

• Support the Request for Quotation (RFQ) process by providing data-driven insights and strategy optimization in partnership with Key Account Managers (KAM), while assisting in the setup of processes for new business wins.

• Monitor internal compliance with billing, status updates, and other key operational metrics to ensure visibility and address accounts receivable (A/R) or operational discrepancies.

• Negotiate and establish customer Key Performance Indicators (KPIs) in collaboration with Key Account Managers (KAM) and Business Field Management, and regularly review and analyze KPI performance.

• Facilitate the development of performance reports, root cause analysis, and continuous improvement (CI) initiatives, presenting data and insights during customer Business Reviews at local, regional, and global levels.

Your Skills and Experiences

• Minimum 5 years of experience in freight forwarding or transportation, with in-depth knowledge of import/export operations, security protocols, and international trade regulations.

• Proven ability to lead and manage internal resources through influence, leadership, and trust-building, while driving customer compliance and effective communication.

• Strong analytical, ambitious, and confident approach to driving wide-ranging internal and external improvement initiatives across multi-national and multi-business unit organizations.

• Expertise in customer relationship management, with experience in on-boarding new business and executing implementation best practices.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TW

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.