Description

Location : On site in Memphis, TN, Nashville, TN, Charlotte, NC, Raleigh, NC, or Atlanta, GA.

Summary :

This is a highly visible key role in maintaining our Firstpower culture and work environment, improving performance, and ensuring consistency in policies and practices. The Associate Relations Consultant serves as subject matter expert in the area of employment relations to provide consultation, support and guidance to leaders and associates. Resolves work-related issues, handles investigations, and consults with department leadership regarding policies and procedures. Drives consistent policy interpretation and application of workplace policies. Consultants ensure the planning and implementation of company-wide programs. This role partners with other HR areas of expertise on a regular basis.

Essential Duties and Responsibilities

• Engage as a trusted adviser and subject matter expert to coach associates and managers on sensitive work-related issues including conflict resolution, performance management, interpretation of company policy, culture and values. Resolves complex and unique employment related issues. Works independently with little supervision and great latitude in decision-making responsibility

• Provide consultation, support and guidance to leaders on corrective disciplinary actions and performance management issues including involuntary termination and reduction in force

• Act as the point person for Associate Relations (AR) related investigations or Associate Complaint Resolution Process issues, including acting as liaison between associates and management when necessary. Directly interact with associates on questions, concerns and complaints, and provide timely response and consultation

• Partner with other areas of expertise on complicated AR issues; leadership coaching needs; plans to improve the work environment, identifying and mitigating employment-related risks, re-engineering initiatives, proactively monitoring the work environment to be aware of potential issues or problems

• Proactively identify employment related trends; ensure consistent application of company policies/procedures and compliance with federal/state laws and regulations

• Deliver AR-related compliance training programs as needed to assigned groups

• Other duties assigned in support of department and company goals and initiatives

Competencies and Skills

• Strong written and verbal communication skills

• Broad scope of employment law and HR compliance knowledge

• Problem resolution skills and ability to provide resolution to complex and highly sensitive associate issues, conflict management skills

• Ability to effectively partner with others / relationship building skills with strong partner focus and team orientation

• Ability to identify employment related trends and recommend solutions

• Ability to work independently and manage a variety of priorities

• Strong decision-making abilities; effective influencing skills

• Organizing and planning skills

• Microsoft Office suite

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications are representative of the knowledge, skills, and/or abilities required in this position

• Bachelor's degree preferred and 5+ years of related experience

• An equivalent combination of education and experience

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment :

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)