Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within house accounts responsible for optimizing the Customer Experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.

This position follows a hybrid work environment and requires in-office presence (Monday-Wednesday).

What you'll do Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service Maintain a deep understanding of our solutions, client base, and best practices Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service Educate clients on business value of solutions and application of best practices Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

What experience you'll need Bachelor's degree or equivalent experience Minimum of 2 years experience in a Customer Success, Account Management or other Client-Facing role

What could set you apart Ability to troubleshoot and solve business and/or basic technical problems Demonstrated ability to maintain a calm confidence under pressure

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity