IT Help Desk Associate

Summary

Title:IT Help Desk Associate

ID:1623

Location:Atlanta, GA

Department:Information Technology

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Description

Job Description:

We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving.

Responsibilities:

• Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues.

• Install, configure, and maintain computer systems, printers, and other IT equipment.

• Respond to service requests in a timely manner and ensure issues are resolved efficiently.

• Collaborate with other team members to escalate complex issues when necessary.

• Assist clients with software installations, updates, and patches.

• Perform regular maintenance tasks, such as system updates and antivirus scans.

• Document all support activities and maintain accurate records of client interactions.

• Provide training and assistance to clients on IT-related topics as needed.

• Stay up-to-date with the latest technologies and best practices in IT support.

• Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune.

• Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization.

• Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies.

Requirements:

• Proven experience working in IT support or a related field.

• Strong knowledge of computer hardware, software, and networking concepts.

• Excellent troubleshooting skills and the ability to resolve technical issues independently.

• Solid understanding of Windows and/or Mac operating systems.

• Familiarity with remote desktop tools and help desk software.

• Exceptional communication and customer service skills.

• Ability to work effectively both independently and as part of a team.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Flexibility to work occasional evenings or weekends as needed.