How you'll help us Keep Climbing (overview & key responsibilities)

The Manager - Business Architect will lead the execution of the predictive analytics roadmap, own the Crew AI/ML solution architecture (models, designs, specs), and own the Crew AI/ML technical roadmap.

This role will collaborate with the AI/ML Product Strategy team and the Manager of Business Transformation and UX to develop business strategies and translating them into operational needs, create business requirements, produce architectural diagrams, and technical documentation to guide the development process. Additionally, the Manager will coordinate with delivery teams to ensure the successful implementation of solutions.

The Manager - Business Architect will report directly to the General Manager - AIML Business Strategy and Delivery, and will work closely with Flight Operations, Crew Resources, ODS, IT and the AI/ML workstreams across the organization.

Responsibilities

• Designs Business Process and Technical Architecture: Ensuring products / solutions satisfying business requirements

• Requirement Gathering: Collaborate with stakeholders to gather and define business requirements.

• Solution Design: Create detailed architectural diagrams and technical documentation to guide development.

• Resolving Technical Impediments: Engages in technical problem-solving to help product teams develop solutions; identifies and prevents unwanted technical debt and dependencies

• Project Coordination: Coordinate with delivery teams to ensure successful implementation of solutions.

• Stakeholder Engagement: Engage closely with Crew Resources planning, operational, and IT teams to ensure roadmap delivery and future state achievement.

• Collaboration: Work closely with the AI/ML Product Strategy team, Manager of Business Transformation and UX, and other relevant teams.

• Cross-Functional Interaction: Collaborate with Flight Operations, Crew Resources, ODS, IT, and AI/ML workstreams across the organization.

What you need to succeed (minimum qualifications)

• Must be open to feedback from, and prioritize the needs of, a diverse set of stakeholders

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Must demonstrate the ability to build relationships and communicate with all levels in the organization

• Exhibits curiosity, learns quickly, and thinks creatively to help identify solutions

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Ability to manage multiple projects, stakeholders, and workstreams at once

• Proven track record of successfully working in a cross-departmental team environment

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Applies a customer first approach and mindset to problem solving

• Embraces diverse people, thinking and styles

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Must be performing satisfactorily in current position

• Consistently prioritizes safety and security of self, others, and personal data.

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Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

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Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• In depth knowledge of the Delta pilot contract and Crew Resources processes

• Deep understanding of the current IT and technology landscape

• Strong presentation skills, including drafting and delivering key communications

• Business case development and project launch capabilities

• Data querying and analysis (e.g. SQL, Python)

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here