How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Enterprise Digital Strategy organization is seeking a Manager, Enterprise Payments to lead and deliver on Enterprise Payment Strategy. This role is responsible for ensuring Delta’s Payment Platform supports the Financial Goals of the organization while also maintaining and growing the ability for Delta to securely and efficiently collect and process our customers’ payments of choice (e.g. Credit Card, alternative forms of payments, credits, miles, etc.).

This leader will lead a team that ensures continued collection of all payments, maintains payment card industry (PCI) compliance, and stays ahead of payment innovations and mandates. The successful candidate will work across the organization to develop and deliver a reliable and flexible payment infrastructure. The selected candidate will have strong payments industry knowledge, business acumen and technical abilities to drive decisions across multiple domains while managing a team and delivering on payment needs.

Responsibilities:

• Lead and coach a team of 3-4 highly skilled and motivated digital product leaders

• Define a vision and implement a roadmap for evolving and maturing Delta’s payments capabilities

• Deliver on a more seamless customer selling and servicing experience through an integrated payment platform eliminating legacy constraints and processes

• Lead and collaborate with cross-functional teams to drive delivery of enterprise initiatives

• Communicate development needs and progress clearly to partners and stakeholders

• Use analytical and critical thinking skills to assess impacts of payment issues and make appropriate tradeoffs and decisions regarding issue resolution

What you need to succeed (minimum qualifications)

• Minimum eight years of payment industry or equivalent experience required

*

Strong business knowledge and technical skills with an in-depth understanding of IT product management

• Capable of running multiple projects with limited supervision in a fast-paced environment

*

Passionate about results and able to prioritize conflicting interests with seemingly disparate goals

• Ability to define problems, identify trade-offs, develop solutions, and communicate in a timely, accurate and effective manner

*

Embraces a diverse group of people, thinking, and styles

• Demonstrated leadership experience in managing complex processes with a proven record of delivering results working across various commercial and technology divisions.

*

Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.

• Must be capable of managing multiple projects and escalating conflicts in prioritization

*

Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision

• Effective written and verbal communication skills to be an effective agent of change, leading through influence and collaboration

*

Possess analytical mindset and innate curiosity, valuing research, insight, metrics, and data-driven decision-making.

• Ability to learn quickly and navigate ambiguous problems

*

Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

*

Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Degree in a process or project management field such as Business Administration, Operations Research, Finance, or Engineering

• Working experience with Agile product management methodology

• Payment Industry Experience

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

• 10 paid holidays per calendar year.

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

• Non-birthing parents are eligible for 2-weeks of paid parental leave.

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Recognition rewards and awards through the platform Unstoppable Together.

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here