Description

JOB DESCRIPTION: Responsible for supporting the Capacity Command Center in the day-to-day operations of the health system hospital transfer center and bed planning functions, ensuring exceptional customer service and quality care. Acts as staffing support to ensure bed planning and call acceptance at all times. Real time coordination of health system capacity management and referral acceptance to the most appropriate EHC operating unit. Manages real-time quality assurance reviews, escalates critical clinical issues related to hospital transfers and patient placement in real time. Responsible for real-time communication of current capacity status and Health System bed availability to Capacity Command Center leadership for dissemination to all EHC operational leaders and senior leadership. Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network. 1. Patient Flow Coordination: - Collaborates with bed planning, physician, nursing leadership and other healthcare providers to resolve patient flow issues in real time. - Actively monitors Grand Central bed planning at all EHC OUs and the Transfer Center board to identify barriers to patient acceptance and flow. 2. Communication: - Leads health system bed huddles, clearly articulating patient flow concerns and barriers for the OUs and identifying action items for the respective OUs to support efficient patient flow - Collaborates with house supervisors at each operating unit throughout the day to mitigate discharge and patient flow barriers. - Exhibit a high level of service excellence in all interactions with patients/customers/team members according to established behavioral standards. 3. Resource Management: - Collaborates with bed planners and transfer center nurses for optimal bed utilization from a health system perspective. - Respond in real time to discharge delay notifications, discharge milestone overdue notifications and other discharge notifications sent from the electronic medical record. 4. Escalation Management - Acts as first escalation point for the 24/7 call center managing all health system referral calls and patient placement activities. - Investigates and mitigates any immediate barrier to patient transfer acceptance to ensure the propagation of EHC reputation in the greater Atlanta area. - Immediately escalates any patient flow barriers that cannot be resolved within thirty minutes of onset. - Escalates to appropriate operating unit leader and/or command center leader to rectify barriers/issues that impact patient safety. 5. Collaboration: - Work closely with EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. - Collaborate with other departments throughout the operating units, to support overall operational efficiency. - Participate in team meetings, training sessions, and quality reviews.

MINIMUM QUALIFICATIONS: Bachelors degree in nursing required. Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board. Experience: Three years of recent (within the past five years) intensive care nursing experience that includes supervision and patient bed placement. Certifications: Emergency Medical Technician (EMT) certification preferred. Basic Cardiac Life Support Provider and ACLS certifications required. Skills: - Strong clinical critical thinking skills. - Strong organizational and multitasking abilities. - Excellent communication and interpersonal skills. - Ability to work well under pressure and make critical decisions in a fast-paced environment. - Proficiency in using patient flow software and dashboards. Work Environment: 1. This position operates in a high-pressure, fast-paced environment. The role may require occasional travel to healthcare facilities. Physical Requirements: 1. Ability to sit for extended periods. 2. Ability to use a computer and other standard office equipment. 3. Occasional lifting of objects up to 25 pounds.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

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Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department EHI Patient Flow

Job Type Regular Part-Time

Job Number 138007

Job Category Revenue Cycle & Managed Care

Schedule 7p-7:30a

Standard Hours 24 Hours

Hourly Minimum USD $44.00/Hr.

Hourly Midpoint USD $50.60/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.