Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 9 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 5 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.

• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.

• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

  Location: Corporate office, Smyrna 

Work Schedule: Monday – Friday; 8:00am – 5:00pm 

Job Type: Full-time

Your Impactful Role

The Personal Injury Case Specialist provides comprehensive administrative support to the Personal Injury (PI) Department, including PI Assistants (PI-AAs), PI Physicians, support staff, the PI Case Manager, and the Executive Director of Administration. This role ensures outstanding patient and client relations through efficient management and coordination of various administrative tasks.

• Perform daily administrative and clerical tasks for the PI department, which include preparing, processing, faxing, and mailing correspondence, memos, reports, charts, tables, graphs, and trend forecasts.

• Manage weekly updates for all PI patient cases, ensuring accurate documentation and communication with relevant administrative staff and management.

• Keep clients and referral sources informed about active patient treatments, documenting patient accounts and departmental reports accordingly.

• Review and report on PI patient accounts, covering payments, outstanding balances, write-offs, payoff amounts, settled cases, payor changes, and reduction requests.

• Oversee daily and monthly data records for PI patient cases, working with the PI marketing team and the Administration Operations Manager to ensure reporting is accurate and timely.

• Schedule and organize various PI-related activities such as meetings, training sessions, client/staff events, and other departmental support activities.

• Assist the administration team in coordinating and managing daily and weekly PI patient schedules and case management.

• Provide daily support and backup coverage for PI-AAs and support staff, including answering client emails, telephone calls, and correspondence.

• Prepare and deliver regular data reports to the PI department, PI physicians, marketing manager, administration operations manager, and executive director.

• Ensure timely processing of all departmental, patient, and client documentation by coordinating with support departments.

• Obtain and communicate cost estimates for patient surgeries and treatments, including medical liens, funded cases, outstanding balances, and insurance updates.

• Schedule PI patient appointments, ensuring all necessary paperwork is completed in advance as directed by the executive director.

• Handle confidential, time-sensitive, and non-routine information with discretion.

• Sort and prioritize mail, manage internal paperwork processes, and efficiently answer routine and non-routine questions by the end of the business day.

• Collaborate with the marketing manager, administration operations manager, executive director, physicians, and support staff to achieve departmental goals and strategic plans for revenue growth.

• Assist in building, maintaining, and enhancing client relationships through brand building, event invitations, cold calls, Lunch & Learn participation, client appreciation gift distribution, and other marketing activities as directed.

• Support PI-related off-site and virtual conferences, lunches, dinners, events, and activities.

• Maintain accurate referral source and client contact data for physician reports and event planning.

• Demonstrate flexibility in work schedule and maintain a professional appearance at all times.

• Perform other duties as assigned.

  Qualifications

• High school diploma or general education degree (GED). Associate or bachelor's degree preferred.

• Minimum two to three years executive support level experience in a high-volume atmosphere. Prefer experience in a health care organization that includes basic knowledge of insurance plans, coverage and procedures.

• Experience with Personal Injury cases a plus.

• Knowledge of MS Excel Spreadsheet software, MS PowerPoint, MS Word Processing software, and Electronic Medical Records (Athena) software.

  Physical Demands and Work Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and speak. The employee is occasionally required to stand, walk; reach with hands and arms, stoop, or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

  Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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