Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Summary

Lead the successful deployment of a multi-platform, enterprise-wide, integrated content management ecosystem consisting of a DAM, PIM and CMS, and possibly other systems. Initial discovery and vendor selection stages are complete, with implementation and integration stages well underway. This role will lead the day-to-day deployment of the aggregate capability; from configuration optimization and process design, through migration of assets, to integration with parallel data systems, and overall optimization throughout. This is a multi-year implementation.

Concurrent to development of the platform capability, a separate team will be leading implementation of a service-oriented Content Management Practice dedicated to improving content quality and administration throughout the lifecycle of an asset - from capture, through in-take, enhancement, and ongoing curation.

Both the Content Management Platform lead (this position) and the Content Management Practice lead will be expected to work together to contribute to the development of standards, governance and policy that enable the holistic deployment of this enterprise capability across the IHG ecosystem.

The Ideal Candidate

• Has significant experience standing up and/or managing DAM and PIM systems and/or a successful product management background in related areas of expertise.

• Prefers to build for the future rather than preside over the present.

• Is a self-starter, comfortable navigating complex, matrixed organizations with diplomacy, emotional intelligence, and a high tolerance for the ambiguous outcomes that often come with introducing new systems and innovation.

• Is capable of bridging both business demands and technical requirements to ensure issues and opportunities are addressed holistically and collaboratively.

• Is passionate about creating intuitive user experience and unleashing the power of a fully integrated ecosystem of modern platforms to innovate new solutions for a rapidly growing company.

• Demonstrated ability to work cross-functionally with all internal stakeholders and external suppliers across all levels of the organization.

• Can act as both a product owner for technical leadership, but also capable of acting as business service owner to work with non-technical colleagues to address strategic business requirements for the enterprise.

Key Accountabilities

• Continually optimize a best-in-class ecosystem of content management capabilities for enterprise-wide use, serving all cross-functional users, including: Brand, Marketing, Booking, Loyalty, B2B, Guest Experience, Digital Channels, Public Relations, more.

• Own the development and innovation roadmap for DAM, PIM, and CMS capabilities, and related capabilities like in-platform workflow, ensuring all aspects of content management are aligned with cross-functional goals and strategic business priorities.

• Provide direction for platform improvement and evolution, including cost estimation, budget management, scope and delivery; establish milestones / schedules; partner with solution architects and engineers to jointly determine best technical implementation methods as well as a reasonable implementation schedules.

• Support development of data standards, taxonomies, and controlled vocabularies that will inform or improve how DAM and PIM platforms are configured, and ongoing operational efficiency once stood up.

• Evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations of cross-functional stakeholders.

• Collaborate with business colleagues developing and vetting workflow systems for ingest of new assets and hotel data, including upload UI structure, asset review, enhancement, revision, approval, and modularization. Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements.

• Contribute to the overall development of governance rules for the broader content management practice, setting expectations for operational performance, quality, and interoperability; institute governance based on industry best practices for platform deployment, and ensure proper alignment with other data initiatives happening in parallel.

• Contribute to the continuous improvement of processes and participate in process owner activities, when appropriate; Advocate for the end-user by understanding their needs and issues (well-documented) with the current platform.

• Anticipate temporary staffing requirements comparing roadmap against ongoing evolution of platform implementation and evolving system dependencies; maintain high performance levels by attracting and retaining top level, SME talent for the work required.

• Work with Global Head of Content to identify potential funding gaps or delivery delays, and develop work-arounds to mitigate negative impacts; lead analysis of the full environment to detect critical deficiencies and recommend solutions for improvement.

• Maintain roadmaps and schedules for phased implementation of various steps of deployment; Maintain project plans and status reports of Asset Management development; document changes to plans and ensure information is communicated to other relevant departments.

• Educate internal and external stakeholders about the technologies used to continually improve the knowledge and skill-base of the organization; can articulate and validate the effectiveness of the Infrastructure environment for the Enterprise.

• Build and maintain strong relationships with key stakeholders (both internal and external) in order to effectively influence business decisions and optimize overall work effectiveness; involve various constituencies in problem resolution and increase their involvement in the process as appropriate.

Experience & Expertise

A minimum of 10-12+ years of progressive work-related experience preferred, with demonstrated proficiency in multiple disciplines, technologies, or practices related to the position. Specific preferences include:

• 3+ years experience managing teams or direct reports.

• 7+ years experience in product management, product owner ship or integrated platform oversight.

• Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality; ability to effectively manage stakeholders, both internally and externally.

• Ability to assess complex issues and mitigate ambiguous or contradictory outcomes to effectively solve problems.

• Hospitality industry experience a plus, but not required.

• Consulting experience relevant to this area a plus, but not required.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.

We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $100,000 to $200,000. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.

You can apply for this role through the link below (or through an internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Atlanta based, hybrid schedule - 3 days a week in office

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.