Overview

Chick-fil-A is looking for a Principal MDM Technical Solution Lead to drive our MDM program vision, strategy, and technical solution delivery across the enterprise.

Chick-fil-A invests heavily in Analytics and Data Literacy in all areas of the business. The Analytics & Risk team, operating within Digital Transformation & Technology Shared Platforms (DSP), exists to deliver digital capabilities and outcomes that transform data into business value. We deliver mature advanced analytics capabilities and outcomes through providing data and analytics platforms, continuing to maximize the value of complex data products through focused product teams, and accelerating model operations implementation and adoption with comprehensive technology solutions.

As a part of the Analytics & Risk team, you will work in close partnership with the Enterprise Data and Analytics Program Lead to champion and continuously improve MDM at Chick-fil-A. You will collaborate widely across business units, including Enterprise Data and Analytics (ED&A), DTT, our Community of Practicing Analytics, and departmental data and analytics teams. You will partner with these groups to understand business needs and pain points for Master Data, and identify solutions to address these capability gaps. You will work with Analysts, Engineers, and Enterprise Architects to vet and select solutions, while providing leadership and ownership of the design and implementation. In addition, you will be responsible for developing a strong vision and creating an actionable program roadmap for all MDM Program technology solutions. Once implemented, you will manage vendor relationships and provide leadership and ownership for the management and enhancement of these technical solutions to ensure they are scalable, resilient, consistent, secure, and governed. In addition, you will work with MDM users to evaluate potential solution enhancements against time and complexity and prioritize changes in alignment with the value provided to end users.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Partners with ED&A Program Lead to cast program vision, strategy, and roadmap based upon stakeholder input

• Partners with the ED&A Program Lead to define and manage the user support process, including the creation of Knowledge Base articles for HELP analysts and review of calls and incidents

• Partners with the ED&A Program Lead to create and implement a communication strategy with users to create and share documentation, best practices, changes, and roadmap.

• Addresses capability gaps in the MDM Program by partnering with Enterprise Architecture to identify, vet, and select the best technical solutions

• Serves as the primary point of contact and promotes Chick-fil-A’s MDM strategy to DTT stakeholder audiences

• Owns any technology vendor relationships, including Stibo and the managed services provider (MSP).

• Negotiates vendor agreements, ensures invoices are paid, and manages budget to provide these services.

• Coordinates with other stakeholders to create quarterly vendor scorecards and reviews them with the vendors to provide feedback and accountability.

• Works cross-functionally to design and implement features that support the MDM Program disciplines, standards, best practices, and expectations across the analytics ecosystem.

• Manages security, access, and infrastructure for technical solutions and integrates within the analytics ecosystem. Ensures solution security, stability, and health by following cybersecurity and SRE best practices.

• Partners with ED&A Program Manager to define and track program KPIs

• Hybrid work environment, in-person at least 10 days per month

Minimum Qualifications

• Experience implementing and managing Master Data Management best practices and solutions (Stibo STEP preferred) across an Enterprise

• Experience in multiple data/analytics competencies (such as analytic methods and tools, data reporting and visualization, data management, data architecture, data governance, analysis and critical thinking skills, analytics education/learning, and metadata)

• Knowledge and understanding of technical capabilities (such as analytical and data modeling, networking, application architecture, performing software/version updates and new installations

• Experience with Agile development methodology

• Experience working directly with analytic tools and platforms vendors

• Experience connecting analytic tools to different data sources / data platforms

• Experience in system thinking and design, including scalability and automation

• Experience with cloud based big data technology stacks and architecture (AWS and Azure preferred)

• Experience leading large, enterprise-wide technical initiatives and programs, including development approaches and techniques

• Experience driving teams and leadership to decision

• Experience in influencing business needs, then translate them to techno-functional requirements that deliver desired outcomes

Preferred Qualifications

• Experience working with REST APIs

• Deep database knowledge including programming skills in SQL, GraphQL, Javascript, and/or Python

• Decision-making skills with the ability to collaborate and make decisions in the gray

• Ability to think strategically about business and technical challenges in an enterprise environment.

• Attention to detail

• Excellent personal and relational intelligence

• Ability to partner with cross-functional teams using strong written and verbal communication skills

• Demonstration of leadership and strong collaboration

• Ability to quickly learn and comprehend technical trends and opportunities

• Self-starter who completes tasks with minimal supervision

• Team player who is committed to both the team and the initiatives

• Strong decision-making skills with the ability to collaborate and make decisions in the gray

• Certifications: Stibo MDM Solution Fundamentals, System Admin Fundamentals, MDM Solution Architecture, Extension API

Minimum Years of Experience

8

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Major/Concentration

Management Information Systems, Computer Science, or similar field of study

Requisition ID2024-16682

Job FunctionInformation Technology

Position TypeExperienced Professionals

Posting Location : LocationUS-GA-Atlanta