One-stop shop or hub for driving all strategy, new development, and performance enhancements for a specific set of products. The product manager coordinates among tactical analysts, developers, and functional subject matter experts to create holistic product solutions for Distribution customers/stakeholders. The product manager will manage the end-to-end product lifecycle from idea inception through development and launch, leveraging specialists, operators, and stakeholders along the way. They define product needs via a “roadmap” of initiatives mapped out over a predetermined cycled timeline.

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete.. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.

• Measure product performance and lead performance improvement initiatives. Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities once implemented.

• Drive new product development – through the writing of sound business requirements based on capabilities which will define the functionality in the process to capture full perspective in creating “best fit” products

• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.

• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.

• Owns the connectivity model which is comprised of products and processes that deliver a business solution. Includes acting as a subject matter expert on internal and 3rd party functionality.

• Establish alliances with other departments and teams by recognizing dependencies to assess potential partnerships and commitment to the connectivity model.

Critical Expertise, Experience, and Educational Attainment Required

Required Qualifications

Bachelor’s or Master’s degree in Hotel Management, Industrial Engineering, Statistics, Economics, Mathematics/ Operations Research, Communications, Business, Information Systems, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

• 8 plus years progressive work-related experience, with preferred direct hands-on hotel experience including 3 years’ experience in product management, product development, marketing or operations, with demonstrated travel (hospitality) industry experience and understanding of multiple disciplines/processes related to the position.

• Demonstrated deep knowledge and understanding in a specific area of expertise including products.

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.

• Demonstrated project management experience in organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.

• Demonstrated experience in detailed product development discovery, documentation, and design work.

• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.

• Demonstrated hotel industry knowledge reflecting the entire customer experience lifecycle (reservations – stay – ongoing relationship management), revenue management, and hotel e-commerce is preferred.

• Demonstrated knowledge of the global distribution systems (GDS) and online travel agency (OTA) travel distribution channels (web, CRO, gds, or tpi) and reservations sales “building blocks”.Is required.

• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint) required

• Demonstrated ability to work with travel industry APIs and data modeling is preferred.

• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required

• Demonstrated ability to use prototyping or simulation in product creation

• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc. preferred.

• Graduate coursework or degree a plus

_The salary range for this role is $58,834 to $125,000. _ This is the lowest to highest pay scale * we, in good faith, believe we would pay for this role at the time of this posting.  *We may ultimately pay more or less than the   posted range, and the range may be modified in the future . An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

**This job is also eligible for bonus pay. 

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.  

You can apply for this role through the link below (or through an internal career site if you are a current employee). 

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.