The Production Manager, Audio Visual (AV) will be responsible for the seamless management of customer audio visual needs and production.

Essential Job Duties

• From the time of assignment throughout the entirety of our client relationship ensure the following:

• Maintain positive interaction with the client

• Mutually establish use of the Critical Path with clients and diligently use the Critical Path to manage and fulfill our Blue Diamond commitments

• Respond to all emails in a timely manner, preferably within 24 hours of receipt

• Ensure accuracy and upkeep of planning within the IntelliEvent system

• Prepare all room diagrams to communicate design requirements for scenic, in-room layout, rigging, and any other client diagram request

• Work with Production Coordinator to procure all cross-rental items or any requests that must be met through outside vendors

• Manage the communications with facility staff to maximize operational efficiency and client expectations

• Contract with outside labor as needed, including freelancers, local labor companies, and union labor

• Create a production schedule to communicate on-site needs and level-set expectations with facilities, clients, and internal customers

• Coordinate with 3rd party service (power, internet, rigging, etc.)

• Manage the project financially keeping in mind the following:

• Maintain expected margins

• Housing costs

• Transportation expense

• Work with Sales to ensure accurate billing

• Collaborate closely with Shepard Exposition Service team members or any other contractor to deliver Blue Diamond service

• Achieve all agreed upon expectations of our clients, both quantity and quality of services delivered as committed

• Obtain all known requirements from clients and sales with an acceptable planning time frame

• React to any onsite changes with a positive attitude and provide Blue Diamond service with a sense of urgency

• Ensure freelancers adhere to company standards of conduct and appearance as well by conducting on-site briefings with AV team

• All other duties as assigned

Requirements

• Bachelor’s Degree in relevant field; related experience within the AV space may be exchanged for formal education

• Excellent verbal and written communication skills

• Ability to work on multiple tasks simultaneously in a fast-paced environment

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork

• ·Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company

• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program

Shepard AV is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.