How you'll help us Keep Climbing (overview & key responsibilities)

This Project Manager, Salesforce Business Analytics will work to help analyze, define, and document requirements to for Salesforce technology solutions. Needs to be a self-motivated individual who enjoy problem-solving, thinking creatively, and are interested in growing their business analysis and technical skill set in a fast-paced collaborative team environment.

Responsibilities:

• Lead sessions to collaborate with customers to define the business requirements to meet the end users’ needs.

• Develop and document user stories with acceptance criteria, as-is/to-be process flows as part of the requirements and design processes.

• Create features using agile methodology for Jetstream team

• Implement configuration tasks per agreed upon design specifications.

• Facilitate key meetings with clients and end users such as requirement sessions, system demos, user acceptance testing or end user training.

• Assist with the identification and analysis of bug fixes/ issues.

• Participate in defining system integration and user-acceptance test plans.

• Create user guides and system configuration documentation.

• Execute stakeholder communication including various written communications to include one-on-one client conversations.

• Works with the development team to ensure that the most significant business operations are addressed.

• Familiarity with the backlog grooming process, attributes, review, and approval process.

• Assist the Jetstream Program Lead in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.

• Maintain a functional grasp of the business requirements and project solutions.

What you need to succeed (minimum qualifications)

• A minimum of 4 years of Salesforce Administrator or App Builder experience required

• A minimum of 4 years in business process and/or requirements gathering

• Strong understanding of SFDC best practices and functionality

• Demonstrates flexibility and willingness to do what it takes to get the job done

• Ability to work independently.

• Proven ability to think critically and effectively communicate in a team environment.

• Proficient experience working with Microsoft Office.

• Experience working with Enterprise Orgs

• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,

• Available and responsive to question, clarifications, and instructions

• Ability to tailor communication to multiple audiences at all levels

• A self-starter, experienced in leading projects or delivery work streams.

• Outstanding written communication skills

• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Salesforce Administrator Certification. Must have strong oral, written, and interpersonal communication skills.

• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

• 10 paid holidays per calendar year

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave

• Non-birthing parents are eligible for 2-weeks of paid parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here