Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, relevant rewards, and the powerful backing of American Express.

The Lending Treatments team leads the development and ongoing optimization of targeted and broadscale treatments that support small business owners with their spending and lending needs and ultimately drives increased customer engagement with our products.

As the Limit Management Senior Manager, you will play a meaningful role in driving engagement within the SBS portfolio through the execution of product strategy and development of capabilities. This role is rich and diverse, providing opportunity to grow, develop and partner with teams throughout the organization. If you have a customer-centric mindset, a passion for solving challenging issues and an unwavering drive to succeed, this role is for you.

How will you make an impact on this role?

• Serve as the product owner for SBS Lending Limit Management Treatments working across the Proprietary Lending, Co-Brand and Charge portfolios

• Define the product strategy and future roadmap for limit awareness and reactive lending treatments

• Lead the development of new lending capabilities, UX enhancements and channel optimizations to increase awareness and drive conversion

• Partner closely with Marketing and Risk to develop and execute targeted campaigns that lead to positive customer experience

• Manage performance reporting with analytics partners to understand trends, gain insights and make strategic recommendations for future growth

• Work effectively across broader Amex teams to share expertise, listen to customer feedback and troubleshoot issues Servicing, Legal, Compliance, Technologies, etc.)

• Ensure effective execution and regulatory compliance

Minimum Qualifications

• Strong customer orientation and experience translating customer insights into action

• Problem solver with the ability to re-envision existing processes to support product strategy and new product development

• Strong analytical and business acumen. Able to structure and process qualitative or quantitative data to draw meaningful insights and make decisions

• Project management and collaboration skills, including the ability to support concurrent activities across multiple teams

• Ability to work in a fast-paced environment and lead out on multiple initiatives

• Bachelor's degree or equivalent years of experience

Preferred Qualifications

• General understanding of card and lending economics

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York City

Other Locations: US-Georgia-Atlanta

Schedule Full-time

Req ID: 24023759