Overview

The Intuit Customer Success (ICS) team seeks a highly skilled and engaged thought leader with a passion for Lean process excellence and a zeal for improving employee experiences. In this role, you will observe individual contributors and teams in our Expert Network as they engage with various business software applications.

What you'll bring

• 5-10 years of experience identifying opportunities and writing requirements for software automation using Python, UI Path RPA (Robotic Process Automation), Palantir, Workado, Selenium or other automation frameworks

• 5-10 years of experience using Business Process Re-engineering, Continuous Improvement and Lean methodologies to create value with fewer resources and less waste

• Knowledge of Gen AI (such as GPT Chat, Gemini or Co-pilot) and practical experience deploying Gen AI enabled automations

• Experience as a Scrum Master leading a team in agile ceremonies (stand ups, sprint planning, retros)

• Training/certification in RPA/Automation in an Analyst role

• Proficient at developing intuitive from -> to process maps

• Previous experience using Jira, Confluence, Smartsheet, Lucidchart and gSuite to document requirements and manage work

• End-to-end Systemic thinker who works across boundaries

• Communicates equally well with leaders, front-line employees and cross-functional groups

• Bachelor’s degree in a related field or equivalent relevant Master’s degree desired.

How you will lead

• Map current state business processes

• Identify Business Process Re-engineering (BPR) and automation opportunities

• Write business cases and requirements

• Partner with automation developers and architects to design, build, test and deliver solutions to your customers

• Use a data driven approach to prioritize requirements and projects you are working on

• Write UAT plans and lead UAT

• Drive change management with customers

• Manage and plan all aspects of your automation projects from ideation to launch

• Serve as the Scrum Master for the automation team

• Be an automation evangelist and teach teams on how to identify good automation ideas

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.