As the Claims Supervisor for Delivery Claims, you will be responsible for overseeing the claims process related to merchandise deliveries and appliance installations. This role involves overseeing a team of claims adjusters, ensuring that claims are processed efficiently, and maintaining high standards of customer service. You will work closely with various departments to resolve claims issues and implement improvements to enhance our claims operations.

Key Responsibilities:

20% Provides direction to claims adjusters relative to the most beneficial settlement alternatives and final disposition.

20% Handle escalated claims and customer inquiries, providing excellent service and resolution.

10% Provides adjusting training on Home Depot Quality Standards.10% Oversee the claims processing workflow, ensuring timely and accurate resolution of claims.

10% Ensures compliance with established claims management procedures and best practices in claims management. 10% Measures customer and store service satisfaction.

10% Promotes accurate claim reserving and recommends claim closure strategy.

10% Collaborate with delivery teams, customer care representatives, and external partners to resolve complex claim issues.

Direct Manager/Direct Reports

Typically reports to Manager of Claims.

No associates report to this role on a permanent basis but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements

No

No overnight travel required.

Physical Requirements

No

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

< >Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must pass pre-employment test if applicable.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience

2

Preferred Qualifications

Previous claims handling or claims supervision experience required, preferably in appliance installation or a related industry. Adjusters' School Qualifications. Ability to work in a fast-paced environment and manage multiple priorities. Strong analytical and problem-solving skills

Competencies

Time management skills. Excellent organization skills. Ability to work under pressure and prioritize tasks

Work Location

• Hybrid

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00