Summary This is a Temporary NTE 120 days detail and may become permanent. This position is the Chief Experience Officer for the Atlanta VAMC. The Office of the Chief Experience Officer is designed to ensure that quality health care and administrative services are provided promptly, courteously, and with a compassionate understanding of Veterans' needs and the needs of those responsible for their care. Responsibilities The Chief Experience Officer works closely with the on-site Veteran Experience Chief, VA Network (VISN 7), other sites within the Network, and the National Office of Patient-Centered Care to oversee activities related to the Patient Experience, including the Atlanta VAMC affiliation to the National roll-out of Patient-Centered Care and Centers for Innovation throughout the HCS. The incumbent provides leadership with authoritative and objectively based information for making decisions on the programmatic aspects of patient-centered care and patient experience and creates an organizational operation and management structure for the HCS to follow. The incumbent is the point of contact for the Atlanta VAMC with VACO Employee Engagement Service, the National Center for Organizational Development (NCOD}, and the VA Voices program. Provides leadership, coordination, and oversight of the organization's Employee Experience program, meeting the intent of the national Employee Engagement Council. Monitor and determine employee engagement and satisfaction through the Voice of the Employee, All Employee Survey (AES) scores, and other data tools. Coordinates, evaluate, and measures data and trends regarding employee satisfaction through national, VISN, and local survey results. Utilizes All Employee Survey (AES) scores and reports to lead work groups relevant to accomplishing the VA's mission and sustain improved outcomes. Delegates authority to and provides general program direction to subordinate service chiefs in various administrative areas and allied health services. Determines resource needs and allocation of resources and accounts for their practical use. Exercises supervisory responsibilities. Delegates authority to subordinate supervisors and holds them responsible for the performance of their organizational units, including assigning, directing, and reviewing the work of subordinate employees. Recommends selections, promotions, status changes, awards, disciplinary actions, and separations for subordinate service chiefs. Performs other related duties as required. Work Schedule: 8:00 AM to 4:30 PM, Monday - Friday Telework: AD-hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist - Temporary NTE 120 days/PD113710 Relocation Incentives: May be authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Contacts and engages frequently with staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership; Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Briefs and advises senior management on agenda issues in preparation for activities and meetings and may represent the office at internal or external activities or meetings. Prepare presentations for Director's Speaking engagements; Leads committees or represents Executive Team Member on committees and work groups and in meetings that support the hospital mission; Assisting the Deputy Director in special complex assignments often of a highly sensitive and confidential nature. You must have manager approval for this detail. Please submit documentation of approval as an attachment. You will be rated on the following Competencies for this position: Administration and Management Analytical Thinking Communications Organizational Awareness Planning and Evaluating Stakeholder Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.