Description:

DUTIES AND RESPONSIBILITIES

The Associate Operations Coordinator performs basic operational tasks that enable Client to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

-With a focus on quality and efficiency execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures SOPs: providing shipment information creating orders activating shipments building loads assigning loads scheduling appointments tracking and tracing shipments entering events and invoicing

-Monitor task boards and assigned email accounts to respond to customer and carrier requests

-Document events utilizing knowledge gained through SOPs and experience and when required follow defined escalation procedures and training

-Follow through on customer or carrier requests to ensure satisfaction.

-Escalate questions or requests when necessary

-Validate and ensure the accuracy of load data in systems according to internal standards and customer standards

-Other duties or responsibilities as assigned according to the team and/or country specific requirements

-Tracking shipments, entering data for shipments into the system, if trucks are delayed, communicating that information with all parties.

-Will have a lot of teams call and will be expected to participate in meetings.

Additional Skills & Qualifications:

QUALIFICATIONS

Required:

High school diploma or GED

Previous customer service experience

Preferred:

Bachelor’s degree from an accredited college or university

Basic Proficiency in Microsoft Office Suite of programs

Previous customer service experience

Demonstrated communication prioritization and time management skills

Prior work experience that required attention to detail and accuracy

Experience Level:

Entry Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.