Covenant Health Inc

Position Description

Job Title: Patient Service Representative (PSR)

Departments: All Practices

Reports To: Dept. Manager

FLSA Status: Non-exempt/hourly

Summary

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.

Job Requirements

Job Knowledge and Skills

• Strong interpersonal and customer relation skills.

• Strong verbal and written communication skills.

• Strong computer and telephone skills.

  Education and Experience

• High school diploma or GED required.

• Associate’s degree preferred.

• Minimum of one-year, direct experience preferred.

  Covenant Health Mission Statement

  We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

  Our Core Values:

  Compassion

  We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

  Integrity

  We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

  Collaboration

  We work in partnership, dialogue, and shared purpose to create healthy communities.

  Excellence

  We deliver all services with the highest level of quality, while seeking creative innovation.

  Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).