Job ID Number

R3689

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As the Network Analyst, you will monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems.

Job Description

We are seeking a Network Analyst to monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems. This position will be full-time and remote.

What You’ll Do

• Perform proactive monitoring and troubleshooting of enterprise systems

• Monitor network, system and application performance, availability and capacity

• Respond to alerts and escalate issues identified through monitoring tools and tickets

• Provide direct support for system issues, outages, slowdowns and interruptions

• Answer overflow calls during first shift and take second and third shift phone calls and tickets for the IT Service Desk

• Use software, such as Remedy or ServiceNow to report, track and resolve issues

• Escalate alerts and system issues to PM Engineers, Application Engineers and Systems Engineers as needed

• Thoroughly and comprehensively document procedures

What You'll Need

Required:

• BS degree in Computer Science, Information Systems or a related subject; or equivalent real-world experience

• Experience with Windows and Linux system administration

• Familiarity with SolarWinds Orion or equivalent monitoring platforms

• Familiarity with Cisco, CheckPoint and other enterprise network and firewall platforms

• Familiarity with networking devices, protocols (TCP/IP) and corresponding access-related problems (preferred)

• Familiarity with performance and availability monitoring software

• Familiarity with ticketing/request management software, such as Remedy or ServiceNow

• Excellent written and oral communication

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.