Description

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families. Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach) ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design and continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities. This position is responsible for management of a unit consisting of Program Specialists and Business Associates. The purpose of the unit is to administer public assistance programs that can include Colorado Works, Medicaid, SNAP, Adult Financial and Adult Medicaid programs. Duties

DUTIES: Interprets rules and regulations for staff and provides clarification of rule changes. Monitors staff performance and completes annual performance evaluations. Conducts regular unit meetings for consistency of information shared. Advises and coaches staff in effective methods of dealing with difficult cases. Responds to customer complaints and resolves issues. Completes monthly case file reviews to ensure accuracy, identify training needs, and establish employee error rate. Ensures that caseloads are covered in the event of absenteeism and/or staff vacancies. Addresses performance issues, develops Performance Improvement Plans (PIP), and tracks performance for adherence to the plan. Provides disciplinary actions for staff in accordance with county policies and makes recommendations for termination when appropriate. Prepares written responses and exhibits for appeals and represents Arapahoe County Department of Human Services at the Administrative Hearings. Represents Arapahoe County Department of Human Services and Community Support Services Division at local, state, and federal meetings as assigned. Assists Community Support Services Trainers when needed with new and ongoing training.

REQUIREMENTS: Skills, Abilities and Competencies: Ability to establish and maintain effective working relationships with staff, other employees, and the general public. Ability to formulate solutions to complex problems relating to the work of the Community Support Services Division. Ability to facilitate conflict resolution. Knowledge of all public assistance programs and their specific regulations. Knowledge of all County policies, Human Services policies and procedures, and Community Support Services procedures. Knowledge of effective supervisory principles and practices, and the ability to successfully implement them. Time management and organizational skills. Must have effective documentation practices. Must have excellent written and verbal communication skills including public speaking and the ability to understand and interpret written and verbal instructions. Knowledge of Microsoft Office suit and County computer systems. Thorough knowledge of the Colorado Benefits Management System (CBMS)

Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Requirements Education and Experience: Associate degree hree (3) years' experience determining eligibility in public assistance programs Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience: Two (2) years' experience in Lead or Trainer role Supervisory experience Bachelor's degree Supplemental Information

Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes a motor vehicle record (MVR) and background check.

Post-Employment Requirements:

Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS: