Summary The Program Support Assistant is located in Aurora, CO within Patient Care Services (PCS) at the Eastern Colorado Health Care System (ECHCS) Denver VA Medical Center (VAMC) in the Department of Veterans Affairs (VA). Supports PCS and Nursing Staff Office in all administrative functions; adjusts duties to facilitate changing needs within PCS; reports directly to the Health System Specialist. ECHCS is a Joint Commission accredited, complexity level 1A facility serving Veterans. Responsibilities Major duties include, but are not limited to: Assists with special projects. Uses agency data systems, the internet, and other sources of data to assist in providing reliable and up to date information to support Patient Care Services in the development of decision-tools and recommendations. Assists in managing files for all agency personnel that adhere to Joint Commission and VA regulations. Identifies opportunities to improve creative and innovative business practice development. Assists administratively with committees and other meetings. Displays proficiency in multiple computer systems. Assists in the clerical and administrative duties associated with planning and evaluating administrative programs, leading committees, and workgroup at the health care facility and Veterans Integrated Service Network (VISN) levels. Completes data entry. Assists with administrative tasks related to budget development and execution. Covers for vacant positions or individuals on leave, based on needs of the service. Assists with timekeeping, badge issuance, work orders, and purchase card ordering. Identifies opportunities to improve customer service and revenue. Assists in the development, management, and maintenance of internal review systems to ensure both clinical and administrative activities comply with agency and accrediting requirements. Assists in on-boarding of agency personnel, ranging from performing badging, requesting and processing physical and computer access, gathering demographic information, and acting as the liaison between varying departments within health care system, as well as between the unit and contractor. Responsible for administrative assignments and duties that vary based on the needs of the service. Assists with administrative tasks related to the development and implementation of outcome measures of clinical effectiveness. Maintains files for designated timeframes. Reports directly to the Health System Specialist in Patient Care Services (PCS). Assists with collection and maintenance of data needed for varying programs and tasks relevant to Patient Care Services. Performs other duties as assigned. Work Schedule: 7:30 am to 4:00 pm Monday thru Friday and work hours may vary and may include weekend, evening, night, holiday, or overtime hours depending on needs of service. Telework: Not Authorized. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant (Patient Care Services)/PD143480 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): None. Permanent Change of Station (PCS): Not Authorized. Physical Requirements: Work is primarily sedentary and accomplished sitting at a desk. However, there may be some activity, including but not limited to: walking; standing; bending; carrying of light items such as papers, books, small parts, and other items 15 lbs. or less; or driving an automobile. No special physical demands are required to perform the work. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Performing data entry and maintaining data; Assisting with developing and maintaining internal review systems; Assisting with making sure that clinical and administrative activities comply with agency and accrediting requirements; Supporting customer service improvement; Contributing to the on-boarding process of agency personnel (badging, requesting physical and computer access); Communicating clear information to organizational individuals and groups; Utilizing agency computer data systems in providing updated information. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution for the GS-06 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.