Role Value Proposition

This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts for multi-product implementations. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives, and scope.

Key Responsibilities

• Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives

• Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.

• Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies, and risk management

• Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players

• Facilitate regular status meetings to manage the program and project plan execution

• Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately

• Identify, track, escalate and resolve project issues appropriately and timely

• Prepare and present status reports/updates to executives

• Ensure adherence to compliance controls and quality standards

• Evaluate, recommend, and implement improvements to the project management process

Essential Business Experience and Technical Skills

Required:

• 5-7+ years of non-IT project management experience managing business and/or operational type projects

• Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.

• Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.

Preferred:

• Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)

• Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.

• Excellent verbal and written communication skills and ability to effective influence and interact/collaborate with team members, partners, and senior management.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.