DESCRIPTION/RESPONSIBILITIES: POSITION SUMMARY The Customer Service Specialist is a member of a high-functioning, fast paced team, that serves customers, managing internal, and external customer relationships. The Customer Service Specialist processes orders, services inquiries, resolves customer concerns and proactively manages customer needs. Our team provides phone and email support to our customers seven days a week, with extended daily business hours. Team members participate in daily tracking of continuous improvement initiatives.

JOB RESPONSIBILITIES * Service incoming customer requests and address issues via phone, email, written communication, and personal contact in a manner allowing the team to achieve its service goals. * Process received orders in a timely fashion. * Effectively follow up on commitments to customers and internal constituents, meeting internal service levels. * Has knowledge of product lines, pricing, delivery time and marketing initiatives. * Maintains liaison with other departments for order completion. * Resolve and document concerns/issues in a timely fashion. * Maintain customer records in various sources such as SAP. * Provide "help desk" support when customers require help with our customer facing tools and resources. * Contribute to team effort by accomplishing related results with SQDV and following our core competencies. * Provide feedback and participates in continuous improvement initiatives to strengthen internal processes and improve the customer experience.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.