Position Summary:

A Mackenzie-Childs Retail Sales Lead is an individual with a vibrant personality, an efficient nature, and natural warmth. The ideal candidate will provide customers with an exceptional customer experience, both in-store and on the phone or via email. A successful Sales Associate will also build customer relationships, as well as ensure the product in the store is well-stocked and beautifully maintained.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Team Leader on the sales floor
• Clienteling- Customer and Trade outreach
• Assist Store manager resolve customer service issues.
• Product and Cashwrap ordering for the store, creating Transfer Orders
• Replenishment- maintaining a fully stocked salesfloor.
• Ensuring the store and stockroom is clean and organized.
• Reticket sales floor/stockroom.
• Participate in Mackenzie-Childs training sessions.
• Assist in expected opening and closing procedures.
• Shipping and Receiving
  • Assist with weekly deliveries and receiving in TO's.
  • Process UPS store shipments
• Cycle counts- ensuring inventory is correct.

Supervisory Responsibilities:

• This position is a leader on the sales floor and is responsible for running operational tasks.

Education and Experience:

• High School Diploma or GED required.

• Equivalent combinations of education and work experience will be considered.

Special Requirements:

• The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis.

Knowledge, Skills, and Abilities:

• A dedication to excellent customer service.
• Contribution to an engaging, warm, and dynamic retail team.
• Ability to learn key systems.
• Ability to build strong customer relationships.
• Show a commitment to teamwork and goal attainments.
• Ability to clearly and concisely communicate verbally and in writing.
• Strong organizational skills including the ability to prioritize and work in a fast-paced environment.
• Ability to maintain a high-level of professionalism.
• Excellent work-ethic and initiative.
• Ability to multi-task and excellent time management skills required.
• Must be detail-oriented and well organized.

Equipment Used:

Computer, printer, scanner, telephone, photocopier and POS system

Computer Software: Outlook, Word and Excel

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
• Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
• Plan or direct fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

Environmental Conditions:

Work is performed in a typical retail store environment with occasional exposure to falling when climbing a ladder