RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We are currently seeking a dynamic and detail-oriented Implementation Consultant to join our APAC Services team.

What You Will Do:

The Implementation Consultant is part of a team of professional services consultants and project managers responsible for the successful implementation of RLDatix suite of workforce management and Risk and Compliance applications working closely with customers.

This role requires a proactive approach to problem-solving, attention to detail, and a commitment to delivering exceptional service to clients.

Key Responsibilities:

• Responsible for the successful implementation of the suite RLDatix products.

• Responsible for managing the change journey alongside the customer.

• Accurately take requirements relating to the setup and configuration of the required products

• Configure the products in line with best practices and methodology.

• Deliver presentations and demonstrations as required.

• Ensure checkpoints are completed where necessary.

• Report on the progress of implementation projects to the Consulting Manager, maintain and update project reporting documentation.

• Plan and manage user level requirements workshops – capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives

• Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may impact delivery or relationship.

• Identify risks, take appropriate action, and escalate as necessary.

• Provide input to project governance.

Core Competencies You Will Need:

• Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.

• Planning and Organising – Must be able to use foresight to adequately plan and ensure delivery of implementation projects on time and in line with customer needs.

• Customer Centric - Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.

• Attention to detail – Must be able to accomplish tasks thoroughly and effectively with due concern to all areas.

• Sound Communication - Will have the Ability to communicate effectively with the end user community within the client organisation. Will also be able to use effective communication to flag risks and build relationships with customers and colleagues.

• Can follow process – Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to work to project plans and respond well to change.

• Ability to learn – Must be able to learn and become an expert in products & sector to become a subject matter expert for customers through the implementation process.

• Domain & Technical Knowledge – must have a good understanding of both legacy Allocate and RLDatix products and the value these drive for customers.

• Analytical thinking – Must have an analytical mindset and approach to problems and issues.

Skills/Qualifications/Experience Required:

• Minimum of 3 years of experience in implementation consulting, project management, or a related role.

• Experience within the health sector (Acute or Aged Care) is required.

• A technology background with experience gained in implementing and integrating software either in a client or vendor role.

• Technical proficiency and ability to learn new software quickly.

• Problem-solving skills and a proactive approach to challenges.

• Expertise in delivering product training, both one-to-one and in small groups, writing user requirements and specification for development

What We Offer:

• Competitive Salary: Reflective of your experience and skills.

• Professional Development: Opportunities for continuous learning and career growth.

• Work Environment: A supportive and collaborative team

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.