Provide customer service in person, over the phone, and via email. Return customer calls. Assist with questions in reference to various parking and transportation issues.Generate reports, process all main office incoming and outgoing mail and shipping. Provide assistance to departmental staff as required. Copying, faxing, filing, and assisting other teams with projects. Opening/closing responsibilities. Research employee records, establish new records, and update existing records. The use of parking and university software systems. Driving UT vehicle as necessary .