Oversee the daily operations and activities of the Enrollment and Student Services teams within Extended Education Ventures. Recruit, manage, coach, train, and evaluate assigned staff. Develop and implement methods for evaluating performance and employee improvement programs. Develop operational guidelines, standards, and priorities. Manage unit work and processes/procedures to ensure positive results. Plan, implement, and monitor compliance with policies and procedures. Manage budget and perform cost and productivity analyses. Provide leadership for the Enrollment and Student Success team, which supports the movement of prospective students through the recruitment funnel to conversion with a sensitivity for matching students with programs that meet their goals and in which they will be successful. Ensure accuracy and professionalism in all aspects of the student experience.Guide team in supporting individual students in coordination with the instructional team and/or student support units within the university, including by providing disability accommodations.Provide leadership for the Student Services team, which is responsible for customer support, registration, payment processing, and testing for credit-bearing and noncredit programs. Supervise team manager, ensuring maintenance of quality standards and policy alignment. Oversee the approvals and processing for various sources of federal and state financial support. Manage escalated student issues such as serious grievances, academic integrity issues, and grade appeals in coordination with the course programming team and other relevant university offices.Serve as point of contact for institutional representatives to ensure the accurate processing of student registrations and questions. Support Extended Education Ventures mission of enabling the development, delivery, and promotion of noncredit and credit-bearing continuing and professional education programs across the university by providing solutions and services for select UT Austin departments and units in the areas of recruitment, enrollment support, payment and registration, and non-academic support for enrolled students. Contribute to strategic planning and implementation of high-priority initiatives and collaborate with other teams to achieve unit and organizational goals. Provide regular updates on the achievement of identified metrics. Oversee preparation of reports and analysis to improve processes and outcomes. Establish feedback mechanisms to ensure customer/stakeholder feedback. Monitor and encourage the proper use of technologies adopted within the unit. Demonstrate professional judgment and sound decision-making. Perform other related functions and projects as assigned.