General information

Ref # 18026

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Director of Account Opening Strategy is a key member of the Fraud Prevention team who uses their business acumen, technical skills, and customer focus to support new and emerging fraud prevention opportunities. They are relied on as a subject matter expert in fraud capabilities, with a specific focus on account opening controls. This role will be accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. Additionally, this role will be accountable for driving the fraud strategic initiatives to optimize the account opening process for Ally Bank and Ally Invest, inclusive of enhancing customer experience, mitigation and ownership of fraud losses related to account opening, and working with key stakeholders.

Ally work location options are Charlotte NC, Lewisville TX, Fort Washington PA

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Building and maintaining strong relationships internally and externally, including vendors, stakeholders and partners
• Monitoring strategies to prevent, detect and minimize fraud losses with a focus on proactive controls
• Identifying risk trends through deep understanding of fraud trends and drivers of loss in the account opening space
• Iteratively delivering solutions to develop towards target state.
• Leveraging existing technology to improve the account opening process through balancing risk and customer experience
• Establishing and monitoring key performance indicators to measure the effectiveness of the account opening process and implement improvements based on data-driven insights
• Conducting market research to stay ahead of fraud trends and vendor offerings
• Actively participate in industry forums
• Collaborating on business cases and presenting recommendations to senior leaders for funding or approval
• Development of procedures, training and communications for the Fraud Operations team as needed related to strategy driven initiatives
• Driving business requirements for comprehensive delivery of Account Opening initiatives

The Skills You Bring

• 7+ years of fraud related retail banking or Invest experience required
• 5+ years in financial services industry with a proven history of driving fraud strategy in the Account Opening and/or Deposits Space
• Bachelor’s degree preferred
• Strong strategic thinking and problem solving abilities
• Excellent communication skills
• Ability to derive actionable insights from data
• Ability to prioritize and manage multiple tasks
• Proven track record of delivering fraud technology and strategy solutions
• Knowledge of banking regulations, fraud taxonomy, and payment methods, risks and fraud trends
• Knowledge of Investment industry preferred

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 125000

Experienced: 157500

Expert: 190000

Incentive Compensation: This position is eligible to participate in our annual incentive plan