WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE: Youre up to the challenge of leading of a team of 25+ members supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed. You understand the value of developing excellent relationships with leaders of other departments to ensure cross-functional collaboration.

WHAT YOU WILL DO: The Director of Workforce Automation and Tech Support has oversight responsibility for critical systems and tools serving the Texas workforce system including WorkInTexas.com. The position supervises 3 teams providing automation system support, data analytics, and editing and web assistance. Duties include establishing the strategic plan, goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting system and agency goals; coordinating and evaluating program activities, business functions; and reviewing department budgets.

The Workforce Automation department is responsible for understanding how all Workforce IT systems function individually and collectively. Workforce Automation communicates the Workforce Development Division needs to IT while constantly seeking process improvement and innovative solutions. Additionally, the department provides support to TWC staff and Local Workforce Board staff for their automation needs by answering application and hardware questions. Performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO: -Oversee subject matter experts in the design of WorkInTexas.com, The Workforce Information System of Texas (TWIST), the Proprietary Education Consolidated Operating System (PECOS), Learner Outcome Tracking System (LOTS), and Texas Educating Adults Management System (TEAMS) as well as systems used by Local Workforce Boards and Adult Education and Literacy and other grantees. -Coordinate input from project stakeholders and subject matter experts, including Local Workforce Development Boards and agency staff, on their needs, business programs/processes, and improvement recommendations to automation systems. -Oversee strategic planning, documenting, communicating, and connecting the vision/philosophy of the agencys integrated service delivery with workforce development automation tools. -Identify and make recommendations for maintenance and enhancement of TWCs Workforce Development automation tools. -Plan the development and implementation of enhanced business and automation projects, adhering to sound development standards, ensuring deliverables meet the agreed upon quality and content and are reviewed and accepted by all appropriate parties before acceptance. Develop, implement, and maintain performance accountability a d quality assurance processes, best practices, and standards for the department. -Make formal presentations on projects to stakeholders and executive agency leadership. -Coordinate with TWCs Information Technology Division and other divisions planning automation changes to prioritize and implement changes within established timelines. -Work with departmental support staff to ensure that customer support tickets are responded to and resolved in a timely manner. - Perform other duties as assigned.

YOU QUALIFY WITH: - Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, two years of which must have been in an administrative management or supervisory capacity. -Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH: Knowledge of: -Relational databases and query languages -Data Analytic software and tools for the analysis and development of visualizations -Diverse system applications for managing job seeker and employer needs. Tracking client participation in agency supported programs including education, training, upskilling, internships and apprenticeships. -Microsoft Office 365 application suite including MS Teams Skill in: -Managing relationships with outside vendors to develop business requirements and modification requests. -Creating administrative reports and specialized research projects including statistical, financial, and policy analysis -Establishing priorities, standards, and measurement tools to monitor functions and ensure department goals and priorities are continually met on time. -Coordinating and evaluating program activities, and implementing new ways for staff to work smarter, more efficiently and be better organized. -Preparing and delivering presentations, reports and recommendations -Balancing competing priorities and requests -Excellent written and verbal communication skills Ability to: -Work in a fast-paced, cross-functional environment. -Communicate proactively with leadership, teams and internal and external stakeholders. - Identify problems, evaluate alternatives, and implement effective solutions. -Think outside the box to recommend creative solutions to challenges faced by the division. -Develop and maintain excellent working relationships across the agency. -Supervise and motivate staff in support of the goals of the Workforce Development Division and TWC -Stay informed of programs and emerging technologies, and legislative changes that may affect the department or TWC.

YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $8,551.42 - $8,978.99/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Duty involves up to 15% travel within the state of Texas

VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf