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Siemens Energy Service Coordinator - Austin, TX in Austin, Texas

Job Family: SCM-Procurement / Supply Chain Logistics

Req ID: 414327

Energy Service Coordinator - Austin, TX

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

We are looking for an experienced and detail-oriented service coordinator to coordinate service of the Distributed Energy Systems (DES) portfolio comprised of solar PV farms, Battery Energy Storage Systems, internal combustion engines and Microgrids with a primary focus on solar PV farms and battery storage systems

As a part of the Asset Management and Service team, the Service Coordinator (SC) will be an individual contributor who ensures the highest level of customer service, develops lasting customer relationships, and coordinates external service team members. The SC maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services. The right candidate will drive the delivery of service agreements, have fiscal responsibility for all project facets, post commissioning including billing and service cost reporting, and develop and maintain strong, positive relationships with customers and third-party vendors.

Position could be based out of anywhere in US with preference to Austin, TX, and requiring up to 25% of travel time.

As a Energy Service Coordinator, Distributed Energy Systems , you will:

  • Drives operational results

  • Tracks resources and monitors performance of power plants

  • Develops and maintains maintenance plans, and coordinates execution

  • Support, inform, prioritize, and coordinate activities and both internal and external resources.

  • Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices

  • Oversee contractual obligations, deliverables, and customer experience

  • Fulfills service contract obligations and documents events that impact operation, scope of work, and site performance

  • Develops customer satisfaction through excellent communication and work product

  • Ensures understanding of service agreement budget, activity plan and invoicing

  • Drives successful financial performance for assigned accounts

  • Coordination on timely execution of service contract bookings, renewals, billing, and activity planning

  • Achievement of order intake, revenue, and margin targets

  • Pursue project-specific change-orders opportunities

  • Manages stakeholders’ relationships

  • Act as a primary point of contact for service customers to ensure expectations are met

  • Handle incoming service requests via phone or email, resulting in a service work and scheduled or dispatched personnel

  • Maintains strong relationships with manufacturers, vendors, and service providers.

  • Ensures highest level of customer service

  • Develops field operational procedures to standardize field service standards

  • Audits work and customer service to ensure the company’s high standards, efficiency and productivity goals are met

You will make an impact with these qualifications: Anyone not meeting these basic requirements cannot legally be considered an applicant and will be disqualified. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Basic Qualifications:

  • Bachelor of Science in Engineering, Technology or other similar technical field preferred.

  • 2-4 years of energy industry-related experience with a focus on solar generation.

  • Excellent communication, sales, and customer service skills

  • Computer literacy and good organization skills

  • Strong creative thinking, problem-solving skills, and adaptability to change

  • Ability to work under pressure and handle stress

  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

  • Individual must possess a valid Driver's license in good standing.

Preferred Qualifications:

  • Experience with Computerized Maintenance Management Systems, e.g. Microsoft365

  • Knowledge and experience in SAP, Monday.com, and Microsoft Teams

  • Experience in Remote Energy Monitoring

  • Familiarity with Siemens Industry, Inc. and general energy industry practices and procedures preferred.

You’ll benefit from:

  • Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

  • The pay range for this position is$39,200 - $72,900 . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-SM1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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