Engineering Project/Program Manager, IS&T Enterprise Systems

Austin,Texas,United States

Software and Services

Apple's SAP Global Systems organization within IS&T has an opening for Engineering Project Manager to participate in and drive initiatives supporting Customer Service Management business areas. We are looking for a highly motivated, creative and hands-on project manager to join our team! Want to be challenged to think creatively? Ready to be part of a team that makes a difference? Apple’s IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, customer experience with technology in our retail stores, reseller sales and services, network capacity needs around the world and much more.

Description

The SAP Global Systems team within IS&T runs the Operations and financial transactional platform that powers all of Apple functions such as Sales, Manufacturing, Distribution, Service and Financials. Ideally you are familiar with SAP's Customer Service solution and have gained hands-on experience during prior project implementations. As SAP EPM, you will work closely with our business teams to understand their specific needs, recommend scalable solutions for meeting these needs and implement global solutions efficiently within pre-determined resources, budget and timeline! Build solutions for compliance and fraud control, using standards such as Stonehenge and SAP encryption. Perform SAP configurations and guide development teams to create a defect free code by providing business use cases and data constructs for unit level tests. Prepare technical project cutover plan highlighting cross-system object dependencies. Incorporate performance engineering concepts to optimize response time, throughput and scale with peak volume tests. Lead integration test across IS&T and partners systems to deliver a robust solution. Engineer proactive systems monitoring and alert solutions for seamless business operations. Build knowledge of emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence.

Minimum Qualifications

• SAP configuration experience

• Experience in SAP SM-SD and SD-FI business process integration.

• Knowledge and experience of SAP S/4 HANA architecture including core functionalities and migration.

• Bachelors Degree in Computer Science, Management Information Systems or equivalent equivalent work experience.

Key Qualifications

Preferred Qualifications

• Strong communication skills, effective leadership and excellent knowledge of SAP SM (Service Management/Customer Service) module to work on complex, global and cross-functional projects.

• Experience in core Hi-tech industry SM business processes areas such as warranty claims management, service repair models and service contract management.

• 8 plus years of SAP configuration experience in the service management functional/project lead role (service notifications, service contracts, quotes, order generation and processing, pricing, contract management).

• Experience in leading cross functional global teams on complex projects.

• Ability to work effectively in ambiguity across business and IT teams.

• Knowledge of one or more of the following is required :

• ABAP/4 development code reading and debugging

• SAP applications’ data dictionary and table design

• SAP technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, Business Technology Platform

• Experience with B2B systems integration with business partners outside of Apple such as 3rd party logistics partners, repair depots, authorized service providers and insurance partners.

• Strong verbal and written communication skills with ability to work on multiple projects simultaneously with minimal supervision.

• Project Management degree or certification is a plus.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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