Join our AT&T Hotel and Conference Center team as our Reservations Manager!

The primary purpose of this position is to oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.  

ESSENTIAL FUNCTIONS

Average Percent  of Time

60 %                      Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue

• Interview, train and supervise reservation agents for the efficient operation of the department.  Monitor performance and give feedback according to established standards

• Process and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.

• Daily review and implementation of room accommodation.

• Ensure group inventory and cut-off dates are managed according to demand.

• Assists the Group Rooms Coordinator with any rooming lists or blocks.  Also responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master.

• Review Reservations Agents shop calls and provide timely feedback

• Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc.

  30 %                       Monitor the Group Segment:

• Ensure that all groups are entered into Passkey with 24 business hours of turnover from Sales.

• Review groups for proper information and enter shoulder nights whenever possible.

• Develop Upsells to be sold via Passkey.

• Attend all Scrub meetings.

  10 %                      Revenue Management:

• Help put together Revenue packet for the weekly Sales Strategy meeting.

• Assist DORM with weekly forecast and month end reports

  SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Excellent oral and written communication skills

• Excellent organization skills

• Ability to work well under pressure

• Appropriate professional appearance and demeanor

• Ability to deliver presentations in a concise, well-organized manner

• Proficient in Opera PMS, Sales Force/Amedeus/Travel Click, Delphi, highly preferred

• Proficient in Microsoft Word, Excel and Power Point

• Strong experience or adaptable training in the use of automated systems, personal computers and software programs.   

• *TO BE OFFICIALLY CONSIDERED FOR THE ROLE, APPLY DIRECTLY WITH COMPASS GROUP (copy and paste this link): https://jobs.compassgroupcareers.com/job-invite/1369502/ 

The Benefits working at AT&T Hotel and Conference Center

• Paid Vacation Days

• Annual Merit Increases

• 11 Paid Holidays

• Performance Awards $

• Free Shift Meals

• Paid Daily Breaks

• Lockers & Locker Rooms with Showers

• Discount Monthly UT Garage Parking

• Discount Gift Shop offerings

• Referral Bonus $

Benefits are available for Full-time and Part-time Associates!

• Group Medical Insurance                 Dental Insurance

• Flexible Spending Account               Vision Insurance

• STD & LTD Insurance                       Disability Insurance

• Accident & Life Insurance                 401LK Plan w/ Company Match

• Paid Sick or Personal Days               Paid Bereavement Days

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

*AT&T Hotel and Conference Center participates in E-verify. Applicants must have valid and current authorization to legally work in the U.S.

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