About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Window and LINUX Red Hat System Administrator

Location

Work location is San Antonio, TX

The Main Responsibilities

Utilize trouble ticketing system to document and track outages.

Exercise sound judgment during the escalation of trouble tickets.

Provide advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two geographically separated network operations centers.

Perform advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets.

Interact extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve challenging issues.

Interact closely with network engineers, security personnel, program managers and vendors to meet network performance criteria.

Act as network operations technical lead on new and emerging network management/defense requirements and designs.

Manage and participate in enterprise-level projects encompassing systems, networks, and SAN/NAS storage.

Respond to network and system issues by isolating the problem and utilizing resources in a manner which least disrupts network availability.

Perform diagnostics using software and hardware tools to optimize network performance.

Oversee/monitor status of systems and equipment to address potential technical problems. Inspect and analyze equipment/systems performance to determine maintenance and repair requirements.

React quickly and competently to identify, track, document, escalate, and resolve immediate network vulnerabilities/threats.

Configure, maintain and monitor Windows Server Failover Clusters, McAfee EPO, SQL, System Center, SolarWinds, SharePoint, Red Hat Linux, and Exchange Servers

Conduct risk assessments to identify possible security violations using ACAS and DoD STIGs.

Develop methods and procedures to ensure systems and applications are protected.

Develop and implements detailed standard operations procedures.

Provide project status to management.

Provide after-hours support on an on-call basis, as required.

Perform other duties as required.

Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment.

What We Look For in a Candidate

• MSCA certifications desired.

• RHCE certification desired

• DoD 8570 IAT Level II certification or above required.

• Bachelor’s degree in an Information Technology field and three years experience or seven years applicable work experience desired.

• Experience with Windows Server 2016/2019/2022, SQL, System Center, SolarWinds, SharePoint, Red Hat Linux, Exchange, IDS/IPS, Firewall and Host Based Security, ACAS, Sun Solaris servers, Cisco/Juniper devices, highly desired.

• Top Secret clearance mandatory and current SCI mandatory.

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Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335048

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

10/01/2024