Primary Location: 1800 N Congress Ave, Austin, TX 78701 *Job Type: Part-time position, 20 hours a week, Varied shifts Sunday through Saturday *Hiring Rate: $16.00/hour *Salary Plan: A-11 *Job Class (Code): Customer Service Representative (0132) **Posting Dates: August 28, 2024 - until closed

Organizational

Overview:

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: http://www.tspb.texas.gov and https://www.thestoryoftexas.com/.

Position

Summary:

Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum. VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas. VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making recommendations to enhance the visitor experience. In the IMAX they provide high quality concessions service, greet and direct guests at points of entry, scan tickets, coordinate crowd management on high-volume days, and usher and clean inside the theaters between shows. VS Reps are knowledgeable about Museum exhibitions, films, and programming, as well as Museum amenities such as the Museum caf, Museum store, parking, and surrounding areas within the Capitol complex. VS Reps work under close supervision, with minimal latitude for the use of initiative and independent judgment.

VS Reps are part of the greeting team for school field trips and provide directions and logistical assistance with bus loading/unloading and parking. VS Reps are provided comprehensive training on all department functions including POS systems and procedures. VS Reps receive free parking, a free family Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and caf, and access to the Museums American Alliance of Museums membership. Positions offer a friendly, fun work environment with opportunity for advancement. *Must be able to work with the Museum's 360 day-per-year schedule that may include weekends, evenings and holidays, including on short notice.

Knowledge, Skills and

Abilities:

• Due to the nature of often fast-paced work, VS Reps must be able to stand for extended periods while serving guests.
• Must be able to move concession products weighing up to 50 pounds, adjust stanchions and way finding signs, and utilize basic cleaning equipment.
• Exceptional organizational and time management skills.
• Ability to pleasantly interact with all guests, coworkers, and volunteers with an outgoing, friendly, and welcoming personality.
• Computer proficiency and ability to learn computer applications and software.
• Ability to work a minimum of 20 hours per week; shifts scheduled weekly, and may vary from week to week and include weekends, evenings, and holidays.

Minimum

Qualifications:

A high school diploma or GED