About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking an experienced, market-focused product manager to join our team. In this role you will be responsible for identifying and executing opportunities and solutions to help drive growth across our digital cyber security training portfolio of products. Our ideal candidate will have 7+ years of experience in digital product management with a customer-first mindset. This role requires a candidate who has exceptional analytical, organizational and communication skills and has experience translating the needs of B2C and B2B customers into new and enhanced training products.

Key Responsibilities

• Drive strategy and craft a product vision to enhance our product portfolio by building new best in class digital training solutions for B2C and B2B customers.

• Conduct market research to identify opportunities for new training solutions, features, and functionality.

• Manage backlog of feature and content enhancements for existing security awareness and workforce development digital training offerings.

• Oversee requirements discovery, user story writing, feature development and user acceptance testing.

• Partner with business stakeholders in curriculum, product, and engineering to own roadmap initiatives that roll up to the broader training portfolio.

• Colloborate with members of the business development and executive leadership teams to identify new product opportunities in both existing and emerging markets.

• Work in close alignment with product marketing to develop positioning and messaging around new and enhanced digital training product offerings including input into campaigns and sales enablement materials.

• Foster partnerships with other members of cross functional product and engineering teams to ensure alignment on prioritization of feature development and releases.

• Monitor, measure, and report metrics around product performance to facilitate continuous iteration and improvement.

Basic Qualifications

• Bachelor's degree or equivalent in business management, computer science, information systems, or related field.

• 7+ years of experience in digital product management.

• Initiative-taker who can navigate varying degrees of ambiguity with ease.

• Master in proactive communication across teams, storytelling, and stakeholder alignment.

• Experience conducting product market research, user interviews, focus groups, and POCs to gather information and inform business investments in new product solutions.

• Demonstrated ability to lead and solve problems across organizational boundaries to deliver customer solutions.

• Proven history of collaborating closely with both customers and internal stakeholders, practicing active listening, and taking a customer-focused approach to strategy and priorities.

• Passion for the customer, able to imagine new ways to solve problems and to deliver best in class experiences.

• Experience working with UX/UI design and research teams to deliver products and experiences that delight customers.

• Comfortable working in a virtual organization with some travel

• Fluent in English, particularly in written communications

Preferred Qualifications

• Experience working with digital content creation and management, online training products, and platforms.

• Experience working in cyber security or educational technology related fields.

• Certified/Trained in Pragmatic Product Marketing or equivalent.

• Deep understanding of Agile frameworks and practices.

Reporting Relationships

This position reports to the Director of Product Management in North America and has no direct reports.

Work Environment

This position is fully remote. Must be able to work in US/EST business hours on a consistent basis. Up to 25% travel required for meetings and training events both regionally and internationally.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $125,000 and $150,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

Medical

Dental

Vision

Short-Term Disability

401(k) with company match

Employee Assistance Program

Supplemental Life Insurance and AD&D

Paid Time Off

Company Paid Holidays

Volunteer Paid Time Off

Department

Information Technology (IT) - Product Development

Employment Type

US Employee | Full-Time

Minimum Experience

Mid-level

Compensation

$125,000-$150,000/annually