Job Information
Austin Energy Program Manager I (Electric Vehicles) in Austin, Texas
Position Information
Posting Title Program Manager I (Electric Vehicles)
Job Requisition Number AE503721
Position Number 100570
Job Type Full-Time
Division Name Customer Energy Solutions
Minimum Qualifications
Education and/or Equivalent Experience:
Graduation with Bachelor’s degree from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity.
Experience may substitute for education up to a maximum of four (4) years.
Licenses or Certifications:
Valid Texas Class C Driver License.
Notes to Applicants
This position monitors day-to-day operations, reports on performance, and recommends actionable improvements when necessary at Austin Energy for the Electric Vehicles (EV) & Emerging Technologies team to include incentive programs and electric vehicle (EV) charging programs with a focus on operational excellence to enhance the customer experience. The Program Manager I position will be responsible for program operations to support Austin Energy’s EV charging programs. The role may include some or all of the following: customer support vendor and contract management rebate processing ongoing reporting and monitoring of programs outreach activities This position will require some travel and evening and weekend work on occasion to support outreach events.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.
Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
Driving Requirement:
This position requires a valid driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite (https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf) . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, (https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf) you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite (https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf) , you may be eligible to drive a City vehicle to and from multiple work locations.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications.
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
This position requires a criminal background investigation.
Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program (https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf) , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Critical Employee: This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
$30.29 - $37.86
Hours
Monday – Friday.
8:00 a.m. to 5:00 p.m. Hybrid – 50% in office
Additional hours may be required to work outside of regular schedule.
Job Close Date 07/19/2024
Type of Posting External
Department Austin Energy
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 4815 Mueller Blvd, Austin TX 78723
Preferred Qualifications
Subject matter expertise in best practices, customer adoption, and industry trends of electric vehicles.
Experience with utility electric vehicle programs to include customer EV adoption.
Experience in outreach and education related to electric vehicles.
Experience in customer support or customer service, with excellent skills in communicating both orally and in writing.
Experience with ChargePoint software platform for management of electric vehicle charging stations.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Determines program goals, objectives and resource requirements.
Establishes program standards, methods, policies and procedures
Coordinates and collaborates with stakeholders
Monitors and evaluate programs effectiveness and implements improvement strategies
Manages the budget of assigned program and associated projects and provides financial information
6 Assists in developing, managing and submitting proposed budget forecast information
Manages, coordinates, implements and monitors projects associated with assigned program
Interacts with internal and external customers
Investigates and responds to inquiries from the public and other departments
Provides technical advice and assistance to department management, city management, field personnel, contractors, etc.
Responsibilities- Supervision and/or Leadership Exercised:
May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of principles and practices associated with assigned program area(s).
• Knowledge of fiscal planning and budget preparation and monitoring.
• Knowledge of management principles related to municipal project and program activities.
• Knowledge of city practice, policy, and procedure.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in planning, coordinating, and implementing programs and activities.
• Skill in interpreting, organizing, coordinating, and executing assignments, projects and programs.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintaining good working relationships with other city employees and the public.
• Ability to exercise good judgment, tact and diplomacy in all dealings and maintain confidentiality as required.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- The minimum qualifications for the Program Manager I are graduation from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these qualifications?
Yes
No
- Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
- This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver license by your hire date?
Yes
No
- The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
Yes
No
- Please describe your experience with the ChargePoint software platform for management of electric vehicle charging stations. If you do not have any, enter N/A.
(Open Ended Question)
- Please describe your experience in outreach and education related to new products or offerings that enhance the customer experience. If you do not have any, enter N/A.
(Open Ended Question)
- Exceptional communication (verbal and written) and customer service skills are essential in this position. Briefly describe your communication and customer service experience; include steps that you take to resolve customer complaints.
(Open Ended Question)
- Please describe your experience with utility transportation electrification programs to include consumer EV adoption and electric vehicle charging infrastructure. If you do not have any, enter N/A.
(Open Ended Question)
- This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
(Open Ended Question)
Optional & Required Documents
Required Documents
Optional Documents
Contact City of Austin Employment Services
Office: 512-978-JOBS (5627)
Privacy Notice (https://www.austintexas.gov/page/privacy-policy)