Provides customer service to patients by reviewing complex multidisciplinary account balances for accuracy, obtaining payment, and establishing payment arrangements in a timely manner. Reports recurring insurance payment discrepancies and works with revenue cycle management to resolve.Serves as the primary contact for the revenue cycle Billing, English and Spanish phone queue system and, other electronic multi-media requests (email, patient case, etc).Demonstrates good judgement in escalating identified patient concerns, root causes and trends to revenue cycle management to ensure timely resolution and communication to patients. Assists the revenue cycle manager and compliance officer in the dispute resolution process.Maintains working day-to-day knowledge of the EHR.Follows federal, state and local regulatory requirements related to patient finances. Adheres to established timelines per organizational policy. Meets or exceeds established performance targets established by the Clinical Revenue Cycle Director.Performs root cause analyses and identifies trends timely to minimize lag days and maximize opportunities to improve the process and update the Electronic Health Record logic as needed. Assists the revenue cycle manager a quarterly report of incidents to identify opportunities for improvement. Reports are given to department directors to improve quality of care and billing efficiency.Other related duties and special projects as assigned.