Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Risk Assessment Coordinator - IT Accounts is an individual contributor role responsible for managing detailed customer IT assessments, working in partnership with the Caremark account management teams and internal business/IT experts. This position manages complex, time-sensitive requests from current customers across the Caremark business segments. The ability to identify, assess, and resolve business challenges is required. This individual needs to have knowledge of enterprise and Caremark technical assets, systems, and business practices to support account teams with meeting the diverse and often extensive requirements included in customer IT assessments. Additional key components of this position include:

• Collaboration and partnership within commercial business segments and with other business areas to ensure all workflow processes and interdependencies are identified and addressed.

• Driving changes needed to improve process, timeliness, and the quality of our responses.

• Maintenance of standard responses to support accuracy, consistency, and response time.

• Development of strong, positive relationships with the account teams and internal partners.

Required Qualifications

• 4+ years of relevant experience that includes 2 years of risk assessments, client questionnaire and/or RFP/RFI experience.

• Experience with content management applications, such as Loopio.

• Proven ability to deliver high quality work that meets or exceeds customer expectations and consistently meets both internal and external deadlines.

• High level of proficiency with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint) and Web meeting applications.

• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines.

• History of focusing on customer needs and providing outstanding service.

• Excellent communication skills (written / verbal) at all levels of the organization.

• Excellent attention to detail and critical thinking skills required.

• Able to work independently, but also able to work with people in a team environment.

• Demonstrated ability to adjust to different or new approaches to assignments and openness to feedback.

• Ability to act as an advisor to management and colleagues on technical, informational, and operational issues.

Preferred Qualifications

Loopio Document Management experience preferred.

Education

Bachelor’s degree in a Business or IT field strongly preferred, and/or equivalent work experience (HS diploma + 4 years relevant experience).

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.