Job Description

The Global Physical Security (GPS) Data Center Systems Team manages technology enabling the GPS Operations Data Center Team to provide physical protection to Data Center property, assets, and infrastructure. Oracle utilizes internal owned Data Center locations and third-party external Data Centers managed by co-location service providers.

Oracle is seeking an experienced security professional to join our team. This new position will initially be responsible for the development, leadership, and management of a dedicated service team located onsite in Abilene, TX, USA. This position will focus on break-fix, maintenance, and security system service to the locally deployed Physical Security Systems and all associated hardware that support the GPS Line of Business.

The qualified candidate will report directly to the Director of Global Data Center Security Systems who is based in the UK. Periodic regional travel may be required. This is an Individual Contributor (IC) role that has no direct reports but will have oversight of contracted security systems staff across their scope of responsibility.

ESSENTIAL FUNCTIONS:

1. Provide operational direction and oversight so that the GPS strategic initiatives, in relation to the Data Center operational security program, are maintained consistently. These initiatives include, but are not limited to:

• Position is physically located onsite @ Abilene, TX, USA

• Management of the Regional Data Center Security Systems Service Desk, closely managing all elements of service from ticket creation through to resolution; completing regular meetings with our service provider.

• Provides mentoring, development, and guidance to junior service team members.

• Provides monthly service ticket statistical data and analysis thereof.

• Meets customer service financial objectives by forecasting requirements, preparing the annual service budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Also includes the processing of vendor invoicing and payment plans.

• Works closely with cross functional support teams to ensure that service is compliant with all requirements.

• Provides technical support for Lenel Access Control and CCTV, Key management, and all other technical systems as required.

• Partnership with Oracle Lines of Business and external audit regulatory bodies to ensure physical security compliance with diverse auditory requirements; including, but not limited, to SSAE 18, ISO, and PCI.

• Customer Service - providing quality advice to Oracle employees on all aspects of Physical Security as it applies to Data Center security.

2. Working with 3 rd party security service providers to maintain global oversight for the recruitment, selection, orientation, training, development and retention of high caliber security systems and technical support staff.

• Maintains recognized industry standard physical and technical security best practices by ensuring a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

• Performs additional functions as directed by the Director of GPS Global Data Center Security Systems as necessary to achieve assigned business objectives.

Career Level - IC3

Responsibilities

REQUIREMENTS:

1. Managerial:

• Required to have at least 10 years’ experience within the security industry, ideally having gained experience as an installation / repair engineer in the field.

• Possesses a proven track record in both Service Desk Management and Supplier Management.

• Minimum of 3 years of experience successfully managing Physical Security Systems Service Desk teams within Data Center environments, providing team leadership, mentoring and management.

• Must be self-motivated, but equally comfortable working within a team or alone and requiring minimal supervision.

• Must be a team player, ideally with global exposure to working with individuals from different cultures, backgrounds, and experiences.

• Outstanding interpersonal and customer service skills.

• Ability to communicate and articulate with a high level of proficiency in both the written and verbal format at all levels, up to and including Corporate Executive leadership.

1. Technical:

• Strong understanding of industry specific service and compliance requirements as they apply to physical security systems maintenances in general and specific to data center security systems.

• A working knowledge of various security technology resources including Lenel OnGuard access control and IP camera systems. Proficient with all basic Microsoft computer software programs and communications techniques.

• Oversees annual Alarm Reduction and System Health Check programs.

• Detailed knowledge of Lenel OnGuard is essential, and exposure to Milestone IP CCTV, AXIS CCTV solutions, Intruder Alarm Systems and additional Access Control Systems are extremely desirable.

• Working knowledge of Microsoft Desktop and Server Operating Systems

• Working knowledge of IT networks - LAN/WAN, Intranet/Internet, Firewalls

• Working Knowledge of Microsoft Word Processing & Spreadsheet skills are absolutely required.

• Professional Associations within Security Industry such as ASIS Membership & CPP Licenses are desirable but not required.

SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS AND DEGREE OF SUPERVISION:

• The Manager of Data Center Security Systems Service scope of responsibility will be regional in nature.

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. This is an Individual Contributor (IC) role requiring minimal direct supervision, supporting a locally contracted team, and carries a high degree of responsibility and operational impact on the business function. The qualified candidate will report directly to the GPS Director of Global Data Center Security Systems, who is based in the UK.

PROCESSES AND METHODOLOGY USED TO PERFORM JOB:

This position will lead collaborative teams and resources to successful performance. Conduct analysis of business needs and identify programs & services required to meet those needs.

EDUCATION AND/OR EXPERIENCE

• Ability to show experience in above required essential functions is mandatory.

• BS/BA Degree desirable but not mandatory.

• Industry certifications are preferred, but not absolutely required.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $76,600 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer