Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.Lead all cross-training efforts within the Scheduling team.Lead and support project teams. Actively participate in meetings, training, and presentations. Assist with the development and implementation of procedures to improve work processes and tasks.Lead various activities in the Registrar's office including yet not limited to those related to Course Inventory, Catalogs, and Course Scheduling.Troubleshoot customer inquiries, issues and complaints (includes follow up contact as needed). Process and fulfill requests for information regarding students, courses, and degrees.Verify accuracy of records. Enter and update electronic information. Store and access paper and electronic documents.With coordination of the Assistant Registrar, lead communication efforts regarding information/data to students, parents, staff, faculty and reporting entities. Research and retrieve data to respond to community requests.