Event Operations: Provide frontline, hands-on customer service at events as scheduled. Support the Access Management system for the Guest Services team. Respond to customer ticketing inquiries and engage with guest feedback through all communication channels. Conduct real-time and follow-up ticketing issue resolution. Conduct customer service follow-up. Participate in event day settlement of audits and internal event settlements.Student Ticket Seller Management: Recruit, train, schedule, and evaluate student ticket staff. Create and maintain event documents and training materials for student staff.Ticket Office Management: Assist in the day-to-day ticketing operation, including phone and web sales, refunds and exchanges, customer inquiries, and scheduled or on-demand reporting. Contribute to our goal to provide a frictionless ticketing experience for customers.Group Sales: Process Group Sales requests with concierge-level service. Work with the team members to manage inventory and offers. Collaborate with the TPA Marketing, Education and Enagement, and Development teams to fulfill group orders. Interface with external group sales contacts. Ensure continuity in communication and inventory management for an effective Group Sales experience.Other duties as assigned.