The Customer Contact Associate will report to the Customer Contact Supervisor. This role is essential in delivering exceptional customer experiences by handling a wide variety of inquiries, resolving issues, and providing accurate information to our valued customers. This role will also be responsible for generating high-quality leads for the sales organization. Your excellent communication skills, problem-solving abilities, and dedication to superior service will be essential to your success. Our goal is to provide our customers with an impeccable experience that surpasses all expectations. As a member of the Customer Contact Team, the Customer Contact Associate will be instrumental in establishing the right tone for the Avient brand and overall customer satisfaction by directly interacting with customers to resolve real-time issues, answer questions, and ensure customer inquiries are properly routed. This role also involves bridging the gap from initial customer engagement to pipeline growth. Essential Functions * Assist the Customer Contact Team with a variety of tasks. * Deliver exceptional customer experiences by listening attentively to customers, addressing their needs across multiple platforms (phone, email, web inquiries, and live chat), and adhering to defined processes and systems. * Develop a strong understanding of Avient products and services through ongoing training and professional development to stay updated on products, services, and industry trends. * Serve as the primary point of contact for customer service, accurately directing inquiries to appropriate business units or regions. * Assess situations to direct inquiries to appropriate contacts, following established scripts, guidelines, and processes to ensure consistent service delivery. * Resolve customer inquiries with patience, empathy, and a customer-centric approach, following established procedures. * Serve as the initial point of contact for customer sales inquiries, gathering customer requirements using customer-centric selling techniques, generating lead requests, attributing them to the correct campaign, and directing them to the appropriate sales team. * Utilize various CRM systems to accurately document interactions, route, and address customer inquiries while meeting quality and productivity goals. * Provide administrative support, including but not limited to, invoice administration, filing, scanning, copying, and data entry. * Work semi-independently with general supervision and guidance, following established procedures and ensuring effective communication among team members. * Contribute to a positive team environment. * Learn front desk coverage as needed by using defined processes and systems. * Depending on rotation of duty, hours are 8:00 AM to 5:00 PM. * Other duties as assigned Education and Experience * Requires high school diploma or GED equivalency, college degree a plus. * At least 0-2 years' experience working in a customer service role is preferred. Additional Qualifications * Positive attitude with excellent interpersonal and phone communication skills. * Strong work ethic, critical thinking, and conflict resolution abilities. * Self-motivated team player willing to go above and beyond to assist others. * Strong organizational skills with a proven ability to manage multiple priorities and tasks efficiently. * Exceptional proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook. * Highly flexible and adaptable with the ability to multitask and support multiple stakeholders. * Willingness to embrace process changes with a positive attitude. * Ability to handle and prioritize a heavy workload without compromising customer satisfaction. * Demonstrates a can-do attitude and seeks to maximize productivity. * Strong desire for continuous learning and professional development. * Excellent communicat